Vertical Communications Telephone 8412F User Manual

R
DXP, DXP Plus, and FX Series  
Digital Communications Systems  
Large Screen Speakerphone Reference Manual  
MESSAGE  
ABC  
JKL  
DEF  
MNO  
WXY  
1
4
7
*
2
5
8
0
3
6
9
#
SHIFT  
TAP  
GHI  
TRNS/CONF  
SPEAKER  
MUTE  
PRS  
TUV  
R
HOLD  
 
GCA70–349  
Contents  
Contents  
1
Introducing The LCD Speakerphone . . . . . . . . . . . . . 1–1  
1.1 Using This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1  
1.2 Using Your Speakerphone. . . . . . . . . . . . . . . . . . . . . . . 1–3  
1.3 Using Your Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8  
1.4 Understanding The Large Screen Display. . . . . . . . . . . 1–9  
1.5 Understanding The Display Abbreviations . . . . . . . . . 1–10  
1.6 Knowing Your Speakerphone’s Functions . . . . . . . . . 1–13  
1.7 Understanding What The Lights Mean . . . . . . . . . . . . 1–15  
1.8 Adjusting The Telephone Pedestal . . . . . . . . . . . . . . . 1–17  
2
3
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
2.1 Answering Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
2.2 Answering Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . 2–2  
2.3 Answering Calls at Monitored Stations. . . . . . . . . . . . . 2–3  
2.4 Answering Night-Transferred Calls. . . . . . . . . . . . . . . . 2–4  
2.5 Making A Call Pick-Up. . . . . . . . . . . . . . . . . . . . . . . . . 2–5  
2.6 Responding To A Subdued  
Off-Hook Voice Announcement. . . . . . . . . . . . . . . . . . 2–6  
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1  
3.1 Dialing Manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1  
3.2 Dialing Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2  
3.3 Using Dial By Name . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3  
3.4 Redialing A Previously Dialed Number . . . . . . . . . . . . 3–4  
3.5 Using Line Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8  
3.6 Waiting For A Line (Queuing) . . . . . . . . . . . . . . . . . . . 3–9  
3.7 Making Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . 3–10  
3.8 Camping On At A Busy Station and  
Waiting For An Automatic Callback . . . . . . . . . . . . . 3–11  
3.9 Camping On At An Idle Station and  
Waiting For An Automatic Callback . . . . . . . . . . . . . 3–12  
3.10 Camping On At A Busy Station  
And Waiting For An Answer. . . . . . . . . . . . . . . . . . . . 3–12  
3.11 Overriding A Call Or A Do Not Disturb  
Condition At Another Telephone . . . . . . . . . . . . . . . 3–13  
3.12 Making A Subdued Off-Hook Voice  
Announcement (SOHVA) . . . . . . . . . . . . . . . . . . . . . . 3–14  
Contents – 1  
 
Contents  
GCA70–349  
4
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . 4–1  
4.1  
Holding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1  
Handling Hold Recalls. . . . . . . . . . . . . . . . . . . . . . . . . . 4–4  
Parking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5  
Handling Park Recalls . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6  
4.2  
4.3  
4.4  
5
Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1  
5.1  
Transferring Calls—Screened . . . . . . . . . . . . . . . . . . . . 5–1  
Transferring Calls—Unscreened . . . . . . . . . . . . . . . . . . 5–3  
Making A Hot Transfer . . . . . . . . . . . . . . . . . . . . . . . . . 5–4  
Transferring Calls Using Quick Transfer . . . . . . . . . . . 5–5  
5.2  
5.3  
5.4  
6
7
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1  
6.1  
Conferencing Telephones Together. . . . . . . . . . . . . . . . 6–1  
Using The Other Telephone Features . . . . . . . . . . . . . 7–1  
7.1  
Adjusting The Display Contrast . . . . . . . . . . . . . . . . . . 7–1  
7.2  
7.3  
Blocking Voice-Announce Calls . . . . . . . . . . . . . . . . . . 7–1  
Displaying Status Of Busy Lines  
And Stations (Busy Button Inquiry). . . . . . . . . . . . . . . 7–2  
7.4  
7.5  
7.6  
7.7  
7.8  
7.9  
Displaying Button Functions (Button Query) . . . . . . . . 7–3  
Diverting Incoming Calls To Another Station. . . . . . . . 7–3  
Entering Account Codes . . . . . . . . . . . . . . . . . . . . . . . . 7–4  
Entering Authorization Codes . . . . . . . . . . . . . . . . . . . . 7–5  
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6  
Listening To A Call Over The  
Telephone Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7  
7.10  
7.11  
Making A Call Non-Private (Privacy Release) . . . . . . . 7–8  
Monitoring A Conversation Between  
Two Telephones (Service Observing) . . . . . . . . . . . . . . 7–9  
7.12  
7.13  
7.14  
Muting Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . 7–10  
Sending A Paging Announcement. . . . . . . . . . . . . . . . 7–10  
Setting A Do Not Disturb  
Condition At Your Station. . . . . . . . . . . . . . . . . . . . . . 7–12  
7.15  
7.16  
7.17  
Setting The Volume Control . . . . . . . . . . . . . . . . . . . . 7–13  
Setting Your Personal Ringing Tones . . . . . . . . . . . . . 7–15  
Switching The Dialing Mode  
Between Pulse And Tone. . . . . . . . . . . . . . . . . . . . . . . 7–16  
7.18  
Using Background Music . . . . . . . . . . . . . . . . . . . . . . 7–16  
2 – Contents  
 
GCA70–349  
Contents  
7.19 Using Direct Inward  
System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . 7–17  
7.20 Using The Tracker Paging System . . . . . . . . . . . . . . . 7–20  
7.21 Using E And M Tie Lines . . . . . . . . . . . . . . . . . . . . . . 7–23  
7.22 Call Forward Outside System . . . . . . . . . . . . . . . . . . . 7–25  
7.23 Mark Problem Line . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–27  
7.24 Automatic Set Relocation . . . . . . . . . . . . . . . . . . . . . . 7–28  
7.25 Using The IMIST Module . . . . . . . . . . . . . . . . . . . . . . 7–29  
7.26 Using The Caller ID Feature . . . . . . . . . . . . . . . . . . . . 7–30  
7.27 Viewing The Call Log . . . . . . . . . . . . . . . . . . . . . . . . . 7–31  
8
9
Sending And Receiving Non-Verbal Messages. . . . . . 8–1  
8.1 Message-Waiting Light And Messaging . . . . . . . . . . . . 8–1  
8.2 Sending LCD Messages. . . . . . . . . . . . . . . . . . . . . . . . . 8–3  
8.3 Sending Response Messages . . . . . . . . . . . . . . . . . . . . . 8–5  
Programming Your Telephone . . . . . . . . . . . . . . . . . . 9–1  
9.1 Programming For Speed Dialing. . . . . . . . . . . . . . . . . . 9–1  
9.2 Storing Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . 9–3  
9.3 Storing DSS Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4  
9.4 Using The Feature Buttons . . . . . . . . . . . . . . . . . . . . . . 9–5  
9.5 Storing A Response Message Button. . . . . . . . . . . . . . . 9–7  
9.6 Storing Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8  
9.7 Setting A Reminder Alert . . . . . . . . . . . . . . . . . . . . . . . 9–9  
10 Using The Attendant Features. . . . . . . . . . . . . . . . . . 10–1  
10.1 Using The Special Attendant Buttons . . . . . . . . . . . . . 10–1  
10.2 Viewing The System Status Log . . . . . . . . . . . . . . . . . 10–4  
10.3 Operating Your Telephone  
With A DSS/BLF Console. . . . . . . . . . . . . . . . . . . . . . 10–6  
11 Troubleshooting Your Telephone . . . . . . . . . . . . . . . 11–1  
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index–1  
Quick Reference Guide . . . . . . . . . . . . . . . Quick Reference–1  
Contents – 3  
 
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GCA70–349  
Introducing The Large Screen Speakerphone  
Introducing The Large  
Screen Speakerphone  
1
1.1  
Using This Guide  
This user’s guide describes your large screen speakerphone and tells you  
how to use it.  
The sections in this introductory chapter help you become familiar with  
your speakerphone’s controls and indicators. The remaining sections are  
titled as follows:  
1.2 Using Your Speakerphone  
1.3 Using Your Headset  
1.4 Understanding the Display Abbreviations  
1.5 Knowing Your Speakerphone’s Functions  
1.6 Understanding What The Lights Mean  
The operation chapters define often-used features and provide  
instructions for their use. These chapters are titled as follows:  
2
3
4
5
6
Answering Calls  
Making Calls  
Placing Calls On Hold  
Transferring Calls  
Conferencing Calls  
The special-purpose features of the telephone are grouped into one  
chapter:  
7
Using The Other Telephone Features  
Large Screen Speakerphone Manual 1 – 1  
 
Introducing The Large Screen Speakerphone  
GCA70–349  
Your telephone provides several non-verbal ways to communicate using  
lights and indicators. The descriptions of these methods are provided in a  
separate chapter:  
8
Sending And Receiving Non-Verbal Messages  
You can program many of the buttons on your telephone to enhance the  
unit’s versatility and usability. These programming instructions are  
found in the following chapter:  
9
Programming Your Telephone  
For your convenience, a troubleshooting chart is provided in the  
following chapter:  
10 Using The Attendant Features  
If you operate an attendant station, you will use the special features  
provided in the following chapter:  
11 Troubleshooting Your Telephone  
There is a quick reference chart in the following chapter:  
Appendix A  
Quick Reference Guide  
1 – 2 Large Screen Speakerphone Manual  
 
GCA70–349  
Introducing The Large Screen Speakerphone  
1.2  
Using Your Speakerphone  
When using your speakerphone, the microphone and loudspeaker are  
farther away from you than when you use a handset. Both the signal from  
the loudspeaker and the signal to the microphone must be strengthened.  
When microphones and loudspeakers are close together (such as in a  
speakerphone), additional amplification typically generates a ringing  
sound (public address systems do this if the volume is too high or the  
microphone is too close to a loudspeaker).  
NOTE: The 8412F-** speakerphone can function in the full-duplex or  
half-duplex mode. Both sets of guidelines (section 1.2.1 and  
section 1.2.2) are applicable to the 8412F-**.  
The 8412S-**, however, can only function in half-duplex  
mode. Only the guidelines in section 1.2.2 are applicable to the  
8412S-**.  
1.2.1  
Full-Duplex Speakerphone Guidelines  
The Impact SCS 8412F-** speakerphone uses the latest full-duplex  
speakerphone technology. (Full-duplex technology enables both parties  
on a speakerphone call to speak simultaneously—half-duplex  
speakerphones carry only one person’s voice at a time.) The 8412F-**  
will operate in either full-duplex or half-duplex mode depending on the  
current line conditions. For example, satellite calls or calls with a delay  
involved may prevent the telephone from operating in full-duplex mode.  
To operate in full-duplex mode, the telephone must perform a “speech  
training” test at the beginning of each call. To achieve optimum  
performance from the full-duplex speakerphone, Comdial recommends  
that each user in turn speak about 10 consecutive words to allow the  
telephone to “train” itself. Note that during the “speech training” test, the  
speakerphone is operating in half-duplex mode.  
Depending on the telephone line conditions and the type of speakerphone  
at the other end, it may not be possible for the 8412F-** to operate in  
full-duplex mode. If the speakerphone at the other end is a half-duplex  
speakerphone and both parties are in speakerphone mode, the half-duplex  
speakerphone is the controlling factor, preventing the 8412F-** from  
operating in full-duplex mode.  
NOTE: Pressing any button (mute, hold, etc.) on the speakerphone  
while in full-duplex mode causes the system to perform the  
“speech training” test again. For example, if you press MUTE  
while in full-duplex mode, when you release the call from  
mute, the system will perform the entire “speech training” test.  
Large Screen Speakerphone Manual 1 – 3  
 
Introducing The Large Screen Speakerphone  
GCA70–349  
Depending on telephone line conditions and the type of speakerphone the  
distant party is using, it may not be possible for the 8412F speakerphone  
to operate in full-duplex mode. If the distant party’s speakerphone is a  
half-duplex model and both you and the distant party are in  
speakerphone mode, the half-duplex speakerphone controls the  
communications mode and prevents the 8412F from operating in  
full-duplex mode.  
To maximize the usefullness of your full-duplex speakerphone, take note  
of these following observations about full-duplex speakerphone  
operation.  
The full duplex operating mode requires a small amount of time to  
adapt to changes in echo; therefore, you should avoid making any  
movements in the vicinity—about a one-foot radius—of the  
speakerphone.  
There are certain echo limits beyond which the speakerphone cannot  
effect canceling. These limits are as follows: room echoes beyond 39  
milliseconds (standard configuration) and line echoes beyond 24  
milliseconds (standard configuration).  
The speakerphone may automatically reduce the volume in each  
direction when both you and the distant party talk at the same time  
(double-talk). This volume reduction is necessary to control the  
echoes at high volume levels. It is possible for surrounding  
conversations and other sounds to trigger double-talk even when you  
are not speaking. This condition may lower the loudspeaker volume  
at your speakerphone.  
You must adjust the loudness of your voice to match that of the  
distant party’s voice. This action is necessary to cause full-duplex  
operation to take place. Sustained doulbe-talk or excessive echo may  
cause the speakerphone to drop back into half-duplex operation. This  
happens because the speakerphone’s echo cancel circuits cannot  
adapt during the double-talk situation.  
If both you and the distant party are using full-duplex  
speakerphones, the sensitivity to both echo path changes and volume  
reduction during double-talk is doubled from the sensitivity when  
just one full-duplex speakerphone is involved.  
1 – 4 Large Screen Speakerphone Manual  
 
GCA70–349  
Introducing The Large Screen Speakerphone  
1.2.2  
Half-Duplex Speakerphone Guidelines  
NOTE: The speakerphone user guidelines in this section do not apply  
to the Impact SCS 8412F-** when it is operating in full-duplex  
mode. However, when the 8412F-** is in half-duplex mode or  
in “speech training” mode, the following guidelines are  
applicable.  
These guidelines are also applicable to the 8412S-** whenever  
it is in speakerphone mode.  
Background noise may prevent the sound-activated switches from  
operating properly. Avoid placing the speakerphone where it will  
detect sounds from typewriters, keyboards, printers, paging systems,  
and other equipment.  
Speak slightly louder than normal and in a clear voice. For the  
microphone to best detect your voice, speak within three feet of it  
and face the telephone.  
Raising the volume of the loudspeaker makes it easier for the  
sound-activated switches in your telephone to select the distant  
party’s voice. Lowering the volume of the loudspeaker makes it  
easier for the switches to select your voice.  
Since the system takes several seconds to provide the best switching,  
constant sound patterns—such as elongating your words and playing  
externally-supplied music—may prevent the sound-activated  
switches from operating properly.  
Place the telephone on a hard surface and away from table edges. Do  
not place the telephone in corners or enclosures. Do not let  
obstructions come between you and the microphone. Rooms with  
hard, flat surfaces that reflect sound may affect the sound-activated  
switches.  
If you are using a handset and the other party is using a  
speakerphone, avoid breathing heavily into your microphone. Avoid  
other sounds that may affect the distant telephone’s sound-activated  
switches.  
In some situations, such as when either you or the distant party is in  
a noisy environment, you may have to lift your handset to ensure a  
clear conversation.  
Large Screen Speakerphone Manual 1 – 5  
 
Introducing The Large Screen Speakerphone  
GCA70–349  
To manually place a call using your speakerphone,  
1.  
Press the INTERCOM or line button.  
2. Dial the number.  
3. When party answers, speak toward the telephone.  
To automatically dial a number using your speakerphone,  
1. Press the preprogrammed speed dial or DSS button and speak  
toward the telephone when your party answers.  
To answer a call with your speakerphone,  
1.  
Press the INTERCOM or line button with flashing red  
or orange light.  
2. Speak toward the telephone to answer the call.  
3.  
To end a call with your speakerphone, just press SPEAKER.  
1 – 6 Large Screen Speakerphone Manual  
 
GCA70–349  
Introducing The Large Screen Speakerphone  
Large Screen Speakerphone Manual 1 – 7  
 
Introducing The Large Screen Speakerphone  
GCA70–349  
1.3  
Using Your Headset  
NOTE: The Comdial Impact SCS-AM and Impact SCS-AB headsets  
are designed for use with the Impact SCS 8412F-** and  
8412S-** speakerphones. Comdial authorizes only these  
headsets for use with the Impact SCS line of telephones.  
If you install the optional headset on your telephone, you will be able to  
quickly switch between handset and headset use with the “quick  
disconnect” cord supplied with your headset.  
To install the Comdial headset,  
1. Turn your telephone over and locate the handset/headset jack on  
the bottom of the telephone.  
2. Unplug the handset cord from its modular jack and remove the  
cord from its routing channel.  
3. Plug the quick disconnect cord into the modular handset/headset  
jack on the bottom of the telephone and route it through the  
routing channel. (Make sure the section of cord you plug into the  
telephone jack has the female receptor jack.)  
4. Plug the male end of the headset cord into the female end of the  
quick disconnect cord.  
To switch from headset operation to handset operation,  
1. Unplug the handset cord from the modular jack in the handset.  
2. Plug the quick disconnect cord into the modular jack on the  
handset. (Make sure the section of cord you plug into the handset  
jack has the male part of the quick disconnect jack.)  
3. Disconnect the male connector of the headset at the quick  
disconnect plug.  
4. Plug the male end of the handset cord into the female end of the  
quick disconnect cord.  
1 – 8 Large Screen Speakerphone Manual  
 
GCA70–349  
Introducing The Large Screen Speakerphone  
1.4  
Understanding The Large Screen Display  
Your speakerphone has a large screen display consisting of six lines of  
24 possible character positions per line. This provides you with much  
more system information than can be presented on two-line displays.  
This large display allows you many programming options as well as  
quick and easy selection of the many features available on your  
speakerphone. Your speakerphone has 13 interactive buttons for  
selecting or programming features.  
When your speakerphone is idle, the first line in your display shows the  
date and time while the sixth line displays the word OPTIONS. If your  
system is using the voice mail option, this is also indicated in the sixth  
line by the word VMAIL. If your voice mail has four messages for you,  
for example, the VMAIL display is replaced by 4 MSG.  
Lines two through four are used on the idle display to indicate features  
that may be active (flashing), enabled or set.  
Large Screen Speakerphone Manual 1 – 9  
 
Introducing The Large Screen Speakerphone  
GCA70–349  
1.5  
Understanding The Display Abbreviations  
This chart identifies the interactive button abbreviations that appear in  
your display.  
Feature  
Definition  
Account  
Code  
Stores a button that enables account code entry.  
Answer  
Answers a call ringing at your station.  
Auto Redial  
Redials a busy call once a minute for 10 minutes.  
Background  
Music  
Turns on the background music at your station. When  
chosen as a feature, stores a button that enables the  
function.  
Button  
Query  
Displays program status of any button.  
Call  
Calls a station that turned on your message waiting  
light.  
Camp On  
Has system call you when busy station becomes idle.  
When chosen as a feature, stores a button that enables  
the function.  
Call Forward Forwards all of your calls to a different station location.  
When chosen as a feature, stores a button that enables  
the function.  
Clear  
Features  
Stores a button that clears a currently active or engaged  
feature.  
Conference  
Establishes a conference.  
DND (Do Not Makes your station appear busy to other stations. When  
Disturb)  
chosen as a feature, stores a button that enables the  
function.  
DSS (Direct  
Station  
Select)  
Stores a personal intercom number at a DSS button.  
Forward  
Personal  
Route your personal intercom calls to a different station  
location.  
1 – 10 Large Screen Speakerphone Manual  
 
GCA70–349  
Introducing The Large Screen Speakerphone  
Definition  
Feature  
Erase  
Use to delete an incorrect entry when programming  
a speed dial number.  
Exit  
Ends a current programming session.  
Feature Button  
Presents several different features you can store at  
programmable buttons for later use.  
Forward All  
Route all of your calls to a different station location.  
Forward RNA All Forwards all ring—no answer calls.  
Forward RNA  
Personal  
Forwards only personal intercom ring—no answer  
calls.  
Group Listen  
When chosen as a feature, stores a button that  
enables loud speaker broadcast of distant party’s  
voice.  
Message  
Turns on message waiting light at another station.  
Music Source  
Selects which music source will supply background  
music.  
Next  
Shows the next display.  
Options  
Override  
Selects interactive button features.  
Overrides either a do-not-disturb condition or a busy  
signal at a station you have called.  
Paging Zone  
Park Orbits  
When chosen as a feature, stores a button that  
provides one-button access to paging.  
When chosen as a feature, stores a button that  
provides one-button parking of calls.  
Large Screen Speakerphone Manual 1 – 11  
 
Introducing The Large Screen Speakerphone  
GCA70–349  
Feature  
Definition  
When chosen as a feature, stores a button that  
Pick Up Direct  
allows you to pick up a call ringing your intercom  
line.  
Pick Up Group  
When chosen as a feature, stores a button that  
allows you to pick up any call ringing in your  
intercom group.  
Privacy Release  
Reconnect  
When chosen as a feature, stores a button that  
releases privacy for a current call.  
Reconnect you to a transferred call.  
Reminder  
Alert  
Sets two reminder alerts that will sound at your  
station at specified times.  
Ring Tone  
Select different ringing tones.  
Save Number  
Redial  
Permanently saves last number you dialed. When  
chosen as a feature, stores a button that provides  
the function.  
Send Transfer  
Re-transfers a previously transferred call that  
returned to your station.  
Subdued Off-Hook Sends a subdued off-hook voice announcement to  
Voice Announce  
another station.  
Speeddial  
Programs a number for one-button calling.  
Take A Message  
Send a non-verbal response to a SOHVA caller so  
he or she will know to take a message from an  
outside party.  
Voice Announce  
Block  
Inhibits your station from receiving a SOHVA.  
Also, blocks voice calls sent over the speaker.  
When chosen as a feature, stores a button that  
provides the function.  
1 – 12 Large Screen Speakerphone Manual  
 
GCA70–349  
Introducing The Large Screen Speakerphone  
1.6  
Knowing Your Speakerphone’s Functions  
Your speakerphone provides many versatile features for your use. These  
features are explained in terms of what they allow you to do. Refer to  
section 1.5 Understanding What The Lights Mean for information about  
the lights associated with your telephone’s buttons.  
Alphanumeric Display (Liquid Crystal Display—LCD)  
Displays time, day, date, and active call information  
Keeps you apprised of the status of your telephone  
Provides programming prompts  
Hold Button  
Places a line or intercom call on hold  
Stores pauses in number sequences during programming  
Scans or scrolls through calls placed on hold (when hold light is  
flashing) in order to access, with the TAP button, a call other than  
the last one placed on hold (information about each held call appears  
in your display as you scroll through them)  
Scrolls through LCD response messages  
Interactive Buttons  
Provide quick and easy access to system features  
Provide straightforward button programming without dialing codes  
(the interactive buttons themselves, however, are not programmable)  
Intercom Button  
Selects an intercom line  
Allows you to initiate many of the telephone’s features  
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Introducing The Large Screen Speakerphone  
GCA70–349  
Message-Waiting Light  
Indicates that a message awaits pick up  
Microphone Opening  
Allows hands-free operation of speakerphone (speak clearly toward  
microphone opening)  
Mute Button  
Keeps the person on the line from hearing your conversation  
Programmable Buttons And Associated Status Lights  
Allow you to store numbers for automatic dialing functions  
Allow you to store telephone extension numbers for Direct Station  
Selection (DSS)  
Indicate which lines are either in use, ringing, or on hold  
Shift Button  
Allows you to enter a second tier for storing and/or automatically  
dialing speed dial numbers. That is, you can store two speed dial  
numbers at every programmable button location—one in the regular  
tier and one in the second tier. You activate the shift function by  
pressing this button and turning the shift light on before storing or  
automatically dialing a speed dial number from the second tier.  
Speaker  
Sounds distant party’s voice  
Sounds ringing and call-in-progress tones  
Speaker Button  
Turns your speaker on or off  
Disconnects a call when you are on a handsfree call  
Ends or cancels programming  
TAP Button  
Recalls dial tone or generates a hookflash  
Retrieves held calls or last call placed on hold  
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Introducing The Large Screen Speakerphone  
Transfer/Conference Button  
Transfers calls  
Sets up conference calls  
Volume Control  
Regulates the volume of the ringer, speaker, handset, headset,  
background music, and group listening mode  
1.7  
Understanding What The Lights Mean  
The lights (LEDs) on your LCD speakerphone indicate the status of  
lines, features, and intercoms.  
Next to a Direct Station Select (DSS) button:  
Steady red = station is in use.  
Flashing red = station is receiving a call.  
Winking red with repetitive off = message-waiting light set for you  
by station associated with that DSS button.  
Next to a line button:  
Steady green = this is your line, either on-hook (in a handsfree  
mode) or off-hook, when the line is active.  
Steady red = another station is using this line.  
Flashing red = a call is coming in on this line.  
Flashing orange = this line will be answered when you lift the  
handset.  
Winking green with repetitive off periods = your line is on hold.  
Winking red = the call has been placed on hold by another station.  
Fluttering orange = your line has recalled from hold.  
Fluttering red = the line put on hold by another station has recalled.  
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Introducing The Large Screen Speakerphone  
GCA70–349  
Next to a fixed feature or programmable feature button:  
Steady red = the feature is on.  
Steady off = the feature is off.  
Next to an intercom button:  
Steady green with a quick flash = you are using your intercom.  
Fluttering red = an LCD message is set on your telephone for others  
to receive when calling.  
Flashing orange = someone is calling your extension or a call is  
being transferred to you.  
Next to the HOLD button:  
Fast flashing red = message awaits pick up.  
Winking green with repetitive off periods = a line is on hold at your  
station.  
Next to the SPEAKER button:  
On steady (with the telephone on hook and busy) =  
speakerphone mode is active.  
On steady (with telephone on hook and idle) = background music is  
turned on.  
Flashing = feature viewing and programming is in progress.  
Next to the MUTE button:  
On steady = other party cannot hear your conversation.  
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Introducing The Large Screen Speakerphone  
1.8  
Adjusting The Telephone Pedestal  
Your telephone has an adjustable pedestal to allow you to select the most  
comfortable viewing angle. When you receive the telephone, the pedestal  
is in its lowest position—flush against the pedestal.  
To adjust the pedestal,  
1. Grasp the rear of the pedestal base firmly with one hand while  
lifting the rear portion of the telephone upward with your other  
hand  
2. While pivoting the telephone upward with one hand, pivot the  
telephone supporting arms upward with your other hand while  
feeling for the notches under the telephone. Notice there are three  
sets of notches under the telephone corresponding to the three  
positions available.  
3. When the telephone is at the desired height, find the closest pair  
of notches and place the supporting arms in the notches. Press  
down slightly on the telephone until you feel the supporting arms  
snap into place.  
Telephone  
First Notch  
Second Notch  
Third Notch  
(For Highest Position)  
Supporting Arm  
Pedestal Base  
Adjusting The Pedestal  
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GCA70–349  
Answering Calls  
Answering Calls  
2
NOTE: Throughout this book, all references to fixed buttons are  
printed in upper case bold type, for example “Press the  
INTERCOM button.”  
All references to interactive buttons are printed in upper case  
bold italic type, for example “Press the OPTIONS button.”  
2.1  
Answering Outside Calls  
A call that rings on an outside line will sound long, single-tone bursts  
and will light the line status light. If the installer enabled ringing line  
preference at your station, an orange light flashes next to the line that  
your station will answer when you lift the handset; a red light will flash  
for any other ringing line.  
When you hear outside ringing and observe a flashing light, answer  
the call as follows:  
1. Lift handset or press line button and speak toward telephone if  
light is orange,  
—OR—  
press button of ringing line if flashing light is red, and speak  
toward the telephone (lift handset if privacy is desired).  
When a call rings at your station, the ringing line number or name  
appears in the display along with the options ANSWER and DO NOT  
DISTURB.  
To answer the call for which information appears in your display,  
1.  
Press ANSWER. (Pressing DO NOT DISTURB stops your  
telephone from ringing but continues to send a ringing tone to the  
caller). The associated BLF will continue to flash until the caller  
disconnects.  
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Answering Calls  
GCA70–349  
After you have answered an outside call at your station, your LCD  
will display HOLD, TRANSFER, and CONFERENCE:  
1.  
Press HOLD to place the call on hold at your station,  
—OR—  
press TRANSFER to initiate a transfer to another station, then  
dial the station number, announce the call or hang up to complete  
the transfer,  
—OR—  
press CONFERENCE to initiate a conference call.  
2.2  
Answering Intercom Calls  
An intercom call is one that is made from one system telephone to  
another. An intercom party can voice-announce through your speaker  
instead of ringing your telephone, or an intercom party can ring your  
telephone (intercom ringing sounds two short ring bursts).  
You can block voice-announce calls if you wish. See the discussion titled  
Blocking Voice Announce Calls for details.  
When you hear intercom ringing followed by a caller’s voice,  
1. Speak toward the telephone to answer, or lift handset if privacy is  
desired.  
When you hear intercom ringing (two short ring bursts),  
1.  
Press INTERCOM and speak toward telephone; lift handset if  
privacy is desired.  
When an intercom call rings at your station, the number or name of the  
originating station appears in the display, along with the options  
ANSWER (Answer) and DO NOT DISTURB.  
To answer the call for which information appears in your display,  
1.  
Press ANSWER. (Pressing DO NOT DISTURB stops the ringing,  
sets a Do Not Disturb condition at your telephone, and sends a Do  
Not Disturb tone to the caller. The intercom light continues to  
flash).  
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GCA70–349  
Answering Calls  
2.3  
Answering Calls At Monitored Stations  
Your telephone may have the personal intercom number of another  
telephone appearing at a button location. You can use the light associated  
with this button to monitor the status of that telephone, and you can press  
the button to make a call to that telephone if you wish. The associated  
light is known as the Busy Lamp Field (BLF) light, and the button is  
known as the Direct Station Select (DSS) button.  
If the installer arranged for your telephone to have the station monitoring  
feature, the BLF light shows activity status at the monitored telephone.  
To monitor another telephone,  
1. Observe the BLF light indications next to the personal intercom  
appearance (DSS) button:  
Off = idle,  
Flashing = ringing,  
On = busy or on hold.  
NOTE: If you do not have the station monitoring feature, the BLF  
light shows just the following information: Off = idle,  
On = busy.  
To call an idle monitored station or to answer one that is ringing,  
1. Note the BLF light condition.  
2. Press assigned DSS button.  
3. Lift the handset to talk.  
NOTE: If you place this call on hold or if you transfer it to another  
telephone, the BLF light flashes a hold signal. You can retrieve  
the call by pressing TAP.  
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Answering Calls  
GCA70–349  
2.4  
Answering Night-Transferred Calls  
The system attendant can transfer incoming calls to a particular station or  
stations for off-hour ringing. Additionally, the installer can program the  
system for night-answer zones (up to four) with a loud bell associated  
with each zone. The loud bell sounds when the night transfer of ringing  
feature directs incoming calls to a zone. The installer may choose  
different night-answer dialing codes than those default values detailed in  
this procedure. When in doubt, ask your system attendant what codes are  
active at your site.  
If your telephone rings,  
1. Press line button with flashing light.  
2. Lift handset to talk.  
When you hear loud ringing anywhere in the system,  
1. Lift handset.  
2.  
3.  
Press INTERCOM.  
Dial 65 through 68 to select ringing zone (1-4) that the bell is in,  
—OR—  
dial 69 to answer any ringing zone.  
NOTE: This feature is known as Trunk Access From Any Station  
(TAFAS).  
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GCA70–349  
Answering Calls  
2.5  
Making A Call Pick-Up  
The installer often arranges several telephones together in a user group.  
If your telephone is so arranged, you can answer calls that are ringing at  
other stations within your particular group. Also, you can answer a call  
that is ringing at any telephone in the system if you know the telephone’s  
extension number.  
To answer a call that is ringing within your group,  
1.  
Press INTERCOM.  
2.  
Dial # 4.  
3. Speak toward telephone to answer call. Lift handset if privacy is  
desired.  
To answer a call that is ringing at any telephone in the system,  
1.  
Press INTERCOM.  
2.  
Dial 4.  
3. Dial extension number of ringing telephone.  
4. Speak toward telephone to answer call. Lift handset if privacy is  
desired.  
If you have programmed a PICK UP button on your telephone (see  
“Storing The Feature Buttons” in the chapter titled Programming Your  
Telephone in this guide), you may make a call pick-up (either within  
your group or at a specific station inside or outside your group) using  
that button.  
To answer a call ringing at any other station in your group,  
1.  
Press preprogrammed group PICK UP button.  
To answer a call ringing at a specific station (either inside or outside  
your group),  
1.  
Press preprogrammed direct PICK UP button.  
2. Press DSS or dial extension of ringing telephone.  
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Answering Calls  
GCA70–349  
2.6  
Responding To A Subdued  
Off-Hook Voice Announcement  
Your installer can set your LCD speakerphone to receive a Subdued  
Off-Hook Voice Announcement (SOHVA). This feature allows an  
intercom caller to break into your call by making an announcement  
through your handset receiver. (This means that if you are on a  
speakerphone call, you cannot receive a SOHVA call.) The distant party  
that you are currently talking to cannot hear the announcement made by  
the SOHVA caller.  
Please note that you can receive a SOHVA call even if you are using  
your headset; however, the distant party may be able to hear the SOHVA  
as it is made.  
You can respond to a SOHVA in one of three ways:  
Verbally: Press and hold the REPLY button and speak into  
handset. Distant party cannot hear response. To return to distant  
party after your reply is complete, release the REPLY button.  
Non-verbally (Response Messaging): If the announcing station  
has an LCD speakerphone, press MESSAGE, then select one of  
the messages appearing in your LCD by pressing the  
corresponding interactive button. The message you select  
appears in the display of the telephone making the SOHVA call  
and then that telephone is automatically disconnected from your  
telephone. (If the telephone to which you attempt to send a  
non-verbal message is not an LCD telephone, no message is sent  
and that station is immediately disconnected from the call.)  
Blocking the SOHVA: You can block a SOHVA to your station  
by pressing BLOCK when the SOHVA is initiated. The SOHVA  
call is then disconnected.  
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GCA70–349  
Making Calls  
Making Calls  
3
3.1  
Dialing Manually  
You can manually dial a number over any telephone line you select. Or,  
if the installer assigned a prime line or the idle line preference feature to  
your LCD speakerphone, it will automatically select a line for use when  
you lift the handset.  
To dial an outside number manually,  
1. Press line button to select line (remember: selecting a line is not  
necessary if a prime line or idle line preference feature is assigned  
to your telephone and if you lift the handset or press SPEAKER  
to begin the call).  
2. Listen for dial tone.  
3. Dial number.  
4. Lift handset if privacy is desired.  
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Making Calls  
GCA70–349  
3.2  
Dialing Automatically  
This feature provides one- or two-button speed dialing using  
programmable buttons at which you have previously stored numbers.  
Two levels of number storage are available at each storage location, and  
you can use one or both levels as needed. Further, since you usually store  
a line choice as part of a speed dial number, line selection is automatic  
with speed dialing. This user’s guide discusses button programming in a  
separate section. Refer to it when you are ready to store numbers at the  
programmable buttons.  
There are two types of speed dial numbers: (1) numbers that you store  
for your own use (personal speed dial numbers), and (2) numbers that the  
system attendant stores for everyone’s use (system speed dial numbers).  
To automatically dial a speed dial number stored at one of the  
programmable buttons on your station,  
1. Press preprogrammed speed dial button (line selection is usually a  
part of the stored speed dial number),  
—OR—  
press preprogrammed SHIFT button, then press preprogrammed  
button (to choose number stored as a second choice at that  
button).  
With your station idle, you can automatically dial a personal or system  
speed dial number stored at a dial pad location.  
To speed dial a personal speed dial number stored at the dial pad,  
1.  
While on hook, press speed dial number on dial pad (0–9).  
To speed dial a system speed dial number stored at the dial pad,  
2. While on hook, press S and then dial system speed dial number  
(000–999).  
NOTE: If you are already on a line, you must press SHIFT before  
dialing the personal or system speed dial numbers that are  
stored at the dial pad. Also, if a speed dial’s preselected line is  
in use, the speed dial will not engage.  
NOTE: On some systems, due to site requirements, the available system  
speed dial codes are S100–S299 and S100–S599.  
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GCA70–349  
Making Calls  
3.3  
Using Dial By Name  
The Dial By Name feature provides an index of names you can search.  
When you select a name in the index, the system will automatically dial  
that person’s extension number.  
To use Dial By Name,  
1.  
Press OPTIONS, then select either INTERNAL DIAL BY  
NAME button for intercom calling, or EXTERNAL DIAL BY  
NAME button for speed dial calling.  
2. The display shows several letters beside each interactive button.  
3. Press the button next to the letter of the person’s name whom you  
wish to call. The display shows the first existing name match to  
the letters you selected or shows a No Name Match message if  
the system cannot find a match.  
NOTE: All the names starting with the letters you selected will  
appear, but they will not be in alphabetical order.  
4.  
5.  
Press NEXT to display the subsequent names in the index until  
you reach the name you need.  
If the display says No Name Match, press PREV to return to the  
list of letters.  
6. Press the button next to the name you wish to call  
—OR—  
Press ALT to display the corresponding number.  
7.  
8.  
Press CALL to call the displayed location.  
—OR—  
Press MESSAGE WAIT to send an LCD message to the  
displayed location telling them to call you.  
—OR—  
If Tracker is available, press TRACK to track the called person.  
Press EXIT to exit the Dial By Name menu.  
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Making Calls  
GCA70–349  
3.4  
Redialing A Previously Dialed Number  
If the last number you have called is busy or is not answering, you can  
redial it once or initiate automatic redialing. The system will support  
automatic redialing for up to 10 numbers.  
You can permanently save the first 16 digits of the last manually dialed  
number while on the call by pressing MORE then pressing the SAVE  
interactive button or by using a SAVED NUMBER REDIAL button  
that you or your system installer has preprogrammed.  
If a distant party tells you an important telephone number and you want  
to immediately save it for later redial, you can use the SAVED  
NUMBER REDIAL button to permanently save the first 16 digits of  
that number.  
You will overwrite a temporary system-saved number with subsequent  
dialing activity; however, a permanently saved number remains available  
until you overwrite it by saving a different number at the same storage  
location.  
3.4.1  
Redialing The Last-Dialed Number  
To redial the last-dialed number,  
1. Make sure your telephone is on-hook and idle.  
2.  
Press #.  
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Making Calls  
3.4.2  
Using The Automatic Redial Feature  
If your station has the multiple automatic redial feature enabled, you can  
place up to 10 numbers in your telephone’s redial queue. Your telephone  
will redial the numbers one at a time, in the order you placed them in the  
queue, until (a) the call is answered, (b) you cancel the automatic redial  
feature for a particular number, or (c) your telephone has dialed the  
number a preprogrammed number of times (set by your system installer).  
To use the automatic redial feature to redial a busy or unanswered  
number,  
1.  
While on the call, press the AUTO REDIAL button.  
2. The system repeatedly dials the number until you cancel the  
feature by pressing the CLEAR button, you perform any activity  
at your station, or the system has dialed the number a  
preprogrammed number of times (determined by your system  
installer).  
3.  
4.  
The LCD displays the words AUTO REDIAL and CLEAR.  
When the distant party answers the call, press the AUTO  
REDIAL button while on the call to cancel automatic redialing,  
—OR—  
if your installer has enabled answer supervision on your line, the  
system automatically cancels automatic redialing.  
5. If your system installer has enabled the redial multiple numbers  
feature, you can have up to 10 numbers in your redial queue. To  
add numbers to your redial queue, repeat step 1 in the above  
procedure.  
To display numbers in your redial queue if your telephone is currently  
idle,  
1.  
2.  
Press the AUTO REDIAL button.  
To remove the number from the redial queue, press REMOVE.  
To scroll to the next screen of numbers in the queue, press NEXT.  
To exit from the redial queue, press EXIT.  
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Making Calls  
GCA70–349  
To interrupt the redialing procedure so that you can scroll through  
numbers in your redial queue,  
NOTE: You can only do this if the multiple automatic redial numbers  
feature is enabled and you currently have more that one  
number in your redial queue.  
1. While your telephone is in the process of dialing a number, press  
the AUTO REDIAL button. This treats the number as answered,  
cancels automatic redialing for that number, and puts the number  
back in the automatic redial queue.  
The display shows the last number dialed.  
2.  
To remove the number from the redial queue, press REMOVE,  
—OR—  
to exit from the redial queue, press EXIT.  
To cancel the automatic redial feature,  
1. Perform any user activity at the station (go on-hook, press the  
speaker button, etc.),  
—OR—  
press # 72 to delete all numbers from the redial queue,  
—OR—  
press the AUTO REDIAL button while the number you wish to  
remove from the redial queue is ringing.  
NOTE: The system allows only ten numbers in the redial queue. In  
order to add a number to a full redial queue, you must first  
remove one of the numbers from the queue.  
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Making Calls  
3.4.3  
Storing Numbers For Redial  
To permanently store a number you’ve just dialed,  
1.  
While the number is still ringing, press the MORE button, then  
press SAVE.  
2. Select an unused programmable button location.  
To dial the saved number,  
1. Press button where you saved the number.  
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Making Calls  
GCA70–349  
3.5  
Using Line Groups  
Some systems have telephone lines arranged into line groups. These line  
groups are available at each telephone. Your attendant can tell you how  
your system is arranged. When line groups are available for your use,  
you may access them for outside calling instead of pressing a line button  
to select an individual line for use.  
If your system has line groups, access them as follows:  
1.  
Press INTERCOM.  
2. Dial desired line group access code:*  
9 = line group 1  
80 through 89 = line groups 2 through 11  
60 through 64 = line groups 12 through 16  
—OR—  
press preprogrammed line group button.  
3. Listen for outside dial tone.  
4. Dial desired number.  
5. Lift handset to talk.  
* These are the default system codes. Your installer may have  
reprogrammed them to better suit your application.  
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GCA70–349  
Making Calls  
3.6  
Waiting For A Line (Queuing)  
If all the lines in a line group are busy, you can place your telephone in a  
queue to await an idle line. When you share a line with another telephone  
and the line is busy, you can place your telephone in a queue to await the  
idle line.  
To queue for a line group,  
1.  
Press INTERCOM.  
2. Dial the line group access code.  
3. Hear busy tone.  
4.  
Dial S 6.  
If you have line appearance for a particular line and wish to queue for  
it,  
1. Note the busy status light (LED).  
2.  
3.  
Press INTERCOM.  
Dial 6.  
4. Press line button.  
5. When line group is free, your telephone sounds several short tone  
bursts. When you hear this, lift handset, hear dial tone, and place  
call.  
To cancel line queuing or line group queuing,  
1.  
Press INTERCOM.  
2.  
Dial # 6 and hang up.  
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GCA70–349  
3.7  
Making Intercom Calls  
You can dial an intercom extension manually from the dial pad or  
automatically using a direct station select (DSS) button that you have  
previously programmed. There are two methods for making an intercom  
call. One causes the called telephone to ring. The other causes your voice  
to sound out at the called telephone. Your installer can set the system to  
deliver either tone-first or voice-first calling.  
Keep in mind that whatever the system setting, a called party can set a  
voice announce block condition at his or her telephone to prevent all  
voice announce calls. Furthermore, if he or she blocks voice announce,  
the system also blocks SOHVA calls.  
(The following instructions assume a tone-first setting. Any user can  
change a call to voice announce signaling for that call simply by  
pressing the INTERCOM button again after dialing the extension  
number or by pressing the DSS button again.)  
To manually cause the other telephone to ring (tone calling),  
1.  
Press INTERCOM.  
2. Dial extension number (called telephone will ring).  
To tone call automatically,  
1.  
Press DSS button (called telephone will ring).  
(The following instructions assume a voice-first default setting. Any user  
can change a call to a tone signaling for that call simply by pressing the  
INTERCOM button again after dialing the extension number or by  
pressing the DSS button again.)  
To voice announce manually,  
1.  
Press INTERCOM.  
2. Dial extension number.  
3. Speak your announcement.  
To voice announce automatically,  
1.  
Press DSS button.  
2. Speak your announcement.  
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Making Calls  
3.8  
Camping On At A Busy Station  
And Waiting For An Automatic Callback  
If you call another station and receive a busy signal or a Do Not Disturb  
tone, you can press a button that will cause the system to ring your  
telephone when the station is available. This is called “camping on at a  
station.” Please note that you can camp on to only one station at a time.  
To camp on at any busy station,  
1.  
Press CAMP ON.  
2. Your telephone immediately hangs up. When the station you  
called becomes available, your telephone will ring with five short  
tone bursts.  
When you hear five short tone bursts,  
1.  
Press INTERCOM. The other telephone will start ringing.  
2.  
If you do not press INTERCOM after the ring back tones within  
the time limit set by the installer, the call back is canceled at that  
time; however, you can cancel automatic call back at any time  
before your telephone sounds the tone bursts.  
To cancel the call back before your telephone sounds the tone bursts,  
1.  
Press INTERCOM and dial # 6.  
To camp on at a station with a Do Not Disturb condition set,  
1.  
Press CAMP ON. A call back will occur when called station is no  
longer set in the Do Not Disturb mode.  
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Making Calls  
GCA70–349  
3.9  
Camping On At An Idle Station  
And Waiting For An Automatic Callback  
If you call another station and hear ringing but receive no answer, you  
can press a button that will cause the system to ring your telephone when  
any activity is initiated at that station.  
To camp on at a station for which you hear ringing but receive no  
answer,  
1.  
Press CALLBACK button. Callback will occur after any activity  
is initiated at dialed station. You may cancel the camp-on  
condition at any time by pressing INTERCOM and dialing # 6.  
NOTE: This feature is not applicable to calls you make in the voice  
announce mode.  
3.10 Camping On At A Busy Station  
And Waiting For An Answer (Call Waiting)  
If the telephone you have called is busy, you can send a call-waiting tone  
to the telephone and wait on the line for an answer (you must be using  
the handset for this feature to work).  
To activate call waiting when you hear a busy signal,  
1.  
Dial 6 (called party hears tone).  
2. Wait on line for reply.  
3. Called party can place the current call on hold or disconnect from  
the call to answer your call-waiting tone, or choose to ignore your  
call-waiting tone and continue current conversation.  
To cancel call waiting,  
1.  
Press INTERCOM, then dial # 6.  
2.  
Hang up or press SPEAKER to end.  
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GCA70–349  
Making Calls  
To answer a call-waiting tone if you receive one while on a call,  
1. Hear short tone burst in receiver.  
2. Either place current call on hold or complete call and hang up  
(waiting call will ring at your telephone).  
3. Lift handset to answer call.  
You may, of course, choose to ignore the call-waiting tone and remain on  
the line with your original caller.  
3.11 Overriding A Call Or A  
Do Not Disturb Condition At  
Another Telephone (Executive Override)  
You can override a call in progress or a Do Not Disturb condition at  
another telephone if the system installer has enabled the executive  
override feature at your telephone. (If the feature is not enabled through  
programming, an error tone will sound and screen options will remain  
displayed.)  
To override an in-progress call at another telephone,  
1. Make intercom call and hear a busy signal.  
2.  
Dial 03 (all parties will hear several tone bursts).  
3. Join in-progress call.  
To override a Do Not Disturb condition at another station,  
1.  
Press OVERRIDE to disable the Do Not Disturb condition at the  
called station.  
2. Speak your announcement (if in voice-first mode) or hear  
ring-back tone (if in tone-first mode).  
NOTE: This action disables DND condition at the other telephone until  
DND is reset.  
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Making Calls  
GCA70–349  
3.12 Making A Subdued Off-Hook  
Voice Announcement (SOHVA)  
You can make a subdued voice announcement to another station that is  
off-hook and busy on a call if the system is arranged to provide this  
feature. You decide whether to deliver a SOHVA message, camp on at  
that station, set a message-waiting indicator, or hang up when you hear  
an intercom busy tone.  
Make a SOHVA announcement using the SOHVA button as follows:  
1. Make intercom call and hear busy tone. If called station is on  
outside line, ring-back tone is heard, but SOHVA is still  
available.  
2. Decide whether to interrupt.  
3. If you decide not to interrupt the called party, hang up,  
—OR—  
to interrupt, press SOHVA and hear several quick tone bursts.  
4. Make announcement (busy tone means that the called telephone is  
in speakerphone mode and you cannot make announcement, that  
your SOHVA has been denied through system programming, or  
that the called party has blocked your SOHVA).  
5. Wait on line for reply (either verbal or LCD reply).  
NOTE: You cannot control how the announcement is received. This  
depends upon whether or not the called party is using a headset  
and how his or her station is programmed. For example, if the  
called party has set their station to call forward to voice mail or  
to another station not in the SOHVA group, your  
announcement will not be received.  
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GCA70–349  
Placing Calls On Hold  
Placing Calls On Hold  
4
4.1  
Holding Calls  
You can place a call on hold and retrieve it later. With a regular hold,  
you can pick up the held call at your telephone or another user can pick  
the call up at a telephone sharing the held call line. With an exclusive  
hold condition, you or another user must pick up the held call at your  
telephone; no other telephone has access to it. You can answer and place  
on hold a call that is on a line that does not appear at your telephone (a  
call that is parked or transferred to you, for instance).  
After a call has been on hold for the period of time (set by the system  
installer), the system will cause four quick tone bursts to sound at your  
telephone, and speed up the flash rate of the line button light. If the call  
is on exclusive hold, it will revert to manual hold recall after a time-out  
period.  
When you answer a call on a group intercom and place it on hold, the  
system keeps the call on hold on the group intercom. This means that you  
or any other user can pick up this call at any station that has access to the  
group intercom.  
The installer can add a directed station hold feature to your telephone.  
With this feature, you can pick up the held call that has been on hold the  
longest length of time at another telephone. This feature also allows you  
to place a call on hold at another telephone in a manner that makes that  
call appear to have been on hold there for a longer period of time than  
any other held call.  
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Placing Calls On Hold  
GCA70–349  
To place a call on hold,  
1.  
Press HOLD.  
To retrieve a held call,  
1. Press line button of the held call (with flashing light),  
—OR—  
press TAP.  
NOTE: Unless you use your HOLD button to scroll through the calls  
on hold, TAP always retrieves the last number placed on hold,  
regardless of whether you have line appearance for the line on  
which the call is holding.  
To place a call on exclusive hold,  
1.  
Press HOLD twice.  
To retrieve exclusive hold,  
1. Press line button of held call (with flashing light),  
—OR—  
press TAP (if station does not have line appearance).  
To place a call on directed station hold,  
1. Answer call.  
2.  
3.  
Press INTERCOM.  
Dial S90.  
4. Dial extension number of station to receive held call.  
5. Hang up.  
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GCA70–349  
Placing Calls On Hold  
To retrieve a held call at another station,  
1.  
Press INTERCOM.  
2.  
Dial #90.  
3. Dial extension number of station holding the call.  
4. Answer call.  
Often, you will have more than one call on hold at your station. If you  
have line appearance for the call placed on hold, you can retrieve it by  
pressing the appropriate line button.  
However, even if you do not have line appearance for a call on hold, the  
system provides a way for you to access that call:  
To display a list of held calls and retrieve a specific one,  
1. Wait at least 5 seconds after placing the most recent call on hold  
and then press the HOLD button again.  
Your telephone will display a list of up to eight held calls  
(identified by their line numbers or line names) that are on hold.  
The calls are displayed in the order they were placed on hold,  
with the most recent calls at the top of the list.  
2. Press the interactive button beside the call you want to retrieve.  
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Placing Calls On Hold  
GCA70–349  
4.2  
Handling Hold Recalls  
After a call has been on hold for the period of time (set by the installer of  
your system), the system will cause four quick hold recall tone bursts to  
sound at your telephone and the flash rate of the line button becomes  
faster.  
If the call is on exclusive hold, it will revert to manual hold after the hold  
recall period (you will hear four short tone bursts at 12-second intervals).  
Calls that revert to manual hold can be picked up from any telephone  
with line appearance for the recalling line (or you can use the group or  
directed pick up buttons GPKUP or DPKUP).  
If a held line is recalling,  
1. Answer/retrieve recall.  
2.  
Press HOLD to place the call on hold at your station and restart  
HOLD timer,  
—OR—  
press ANSWER to retrieve the call.  
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GCA70–349  
Placing Calls On Hold  
4.3  
Parking Calls  
You can place a call on hold in the system so that it can be answered  
from any station that does not have a line appearance for the call. You  
accomplish this by placing the call in one of 90 park orbits, where the  
call remains until it is answered. If the call is not answered within a  
specified period of time, the system will send it back to your station for  
service (this is known as a park recall).  
When you press a personal or group intercom button and dial a code to  
retrieve a parked call, the system removes it from the park orbit and  
places it at your station on the intercom you selected.  
You can preprogram a PARK button at your telephone (see section 9.5  
Using The Feature Buttons) and use it to simplify your call parking  
efforts.  
To park a call in orbit,  
1.  
While on the call, press INTERCOM.  
2. Press S,  
—OR—  
press TRANSFER/CONFERENCE, if intercom call.  
3.  
Dial code for park orbit (910999 for orbit 1–90).  
4. Remember the code for later use or make it known to those who  
need to know it in order to retrieve the call.  
To park a call using a preprogrammed PARK button,  
1.  
While on the call, press the preprogrammed PARK button (the  
system places the call in a preselected park orbit and lights the  
PARK light).  
To retrieve a call that was placed on hold in the system (parked),  
1.  
2.  
3.  
From any station, press INTERCOM.  
Press #.  
Dial code for orbit (910–999 for orbit 1–90),  
—OR—  
press preprogrammed PARK button.  
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Placing Calls On Hold  
GCA70–349  
4.4  
Handling Park Recalls  
When a parked call times out of the system, it will return to your  
telephone in the form of a park recall (you will hear four short tone  
bursts at 12-second intervals). Your LCD will indicate that the call is a  
park recall and will identify the orbit from which the recall originated.  
To answer a park recall,  
1.  
Press ANSWER. The call will then connect to your station.  
To place a park recall on hold at your station,  
1.  
Press HOLD. If the call remains on hold for a period of time, it  
will ring back to your telephone as a hold recall.  
To re-park a park recall and restart the park timer,  
1. Answer/retrieve call (this step is only necessary if you wish to  
talk to the person before re-parking the call).  
2.  
Press PARK (the call will then be placed back in its original park  
orbit and will remain there until it is answered or until it recalls  
again).  
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GCA70–349  
Transferring Calls  
Transferring Calls  
5
5.1  
Transferring Calls—Screened  
You can answer a call at your LCD speakerphone and transfer it to  
another telephone. If you first identify the caller to the party receiving  
the transfer (giving that user the opportunity to prepare for the call), you  
have made a screened transfer.  
If the telephone to which you are transferring the call is busy, you must  
recover the call yourself or choose one of several options that may be  
available at your station. Also, if a transferred call is not answered after a  
certain length of time (as set by the installer), it recalls to your telephone.  
Again, you have several options for servicing the returning call.  
To screen and transfer a call to another telephone in the system,  
1. Answer call or make call.  
2.  
Press TRANSFER/CONFERENCE (call is automatically placed  
on hold).  
3. Dial extension number of telephone to receive transfer or press  
DSS button for that extension.  
4. When intercom party answers, announce call.  
5.  
Press SPEAKER to disconnect (if in speakerphone mode), or  
hang up.  
6. The intercom party then has the call (if he or she answered the  
screened transfer with the handset or confirmed answer by  
pressing their intercom button). If you announce the transfer over  
the speaker, the intercom party’s telephone will ring with the  
transferred call after you hang up.  
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Transferring Calls  
GCA70–349  
If the intercom party is busy, take one of the following steps (if made  
available at your telephone by installer programming):  
1.  
2.  
Press RECONNECT to reconnect the call to your station.  
Press SOHVA to interrupt the call and tell the intercom party that  
a call awaits.  
3.  
4.  
Press MESSAGE to leave a message-waiting indication at the  
called station.  
Press CALLBACK to camp-on at the called station.  
If the intercom party does not answer their telephone when ringing,  
take one of the following steps:  
1.  
2.  
Press RECONNECT to reconnect the call to your station.  
Press MESSAGE to leave a message-waiting indication at the  
station.  
3.  
Press CALLBACK to camp-on at the called station.  
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GCA70–349  
Transferring Calls  
5.2  
Transferring Calls—Unscreened  
You can answer a call at your LCD speakerphone and transfer it to  
another telephone. If you transfer the call without first announcing it, you  
have made an unscreened transfer.  
If the telephone to which you are transferring the call is busy, you must  
recover the call yourself or choose one of several options that may be  
available at your station. Also, if a transferred call is not answered after a  
certain length of time (as set by the installer), it recalls to your telephone.  
Again, you have several options for servicing the returning call.  
To transfer an unscreened call to another system telephone,  
1. Answer call.  
2.  
Press TRANSFER/CONFERENCE (call is automatically placed  
on hold).  
3. Dial extension number of telephone to receive transfer or press  
DSS button for that extension.  
4.  
Press SPEAKER to disconnect (if in speakerphone mode), or  
hang up. The transfer will ring at the called telephone.  
NOTE: Unscreened transfers ring at busy telephones and wait to be  
answered.  
If an unscreened transfer call is not answered and recalls to your  
telephone, you can take one of the following steps:  
1.  
2.  
3.  
Press HOLD to place the call on hold at your telephone.  
Press ANSWER to return to the call.  
Press SEND to retry the transfer.  
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Transferring Calls  
GCA70–349  
5.3  
Making A Hot Transfer  
A hot transfer is a type of screened transfer. To perform a hot transfer,  
you voice announce the transfer over the speaker of the telephone that  
you want to receive the transfer, and release the call to that telephone.  
The system handles the release in a way that does not require the called  
party to retrieve the call (the call does not ring at the station).  
This feature is useful for transferring calls to people who need to work in  
a handsfree mode. Once you announce the call and the system completes  
the transfer, the person receiving the transfer can simply begin speaking  
toward his or her speakerphone to answer the call.  
If you make a hot transfer to a monitor telephone, you can voice  
announce the call over the telephone’s speaker, but the person receiving  
the outside line transfer will need to lift the handset to answer the call  
(the telephone will not ring after the announcement is made).  
Please note that you cannot make a hot transfer to a telephone if its user  
has enabled the Voice Announce Block feature. This telephone will  
automatically ring with the transfer requiring the intercom party to  
answer it as either a screened or an unscreened transfer.  
To make a hot transfer to another telephone in the system,  
1. Answer call.  
2.  
Press TRANSFER/CONFERENCE (the call is automatically  
placed on hold).  
3. Dial extension number of telephone to receive the transfer or  
press the DSS button for that extension.  
4. Announce call.  
5.  
6.  
Press TRANSFER/CONFERENCE.  
Press SPEAKER to disconnect (if in speakerphone mode) or  
hang up. The person receiving the transfer then has the call.  
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GCA70–349  
Transferring Calls  
5.4  
Transferring Calls Using Quick Transfer  
When the quick transfer method has been programmed by the installer, it  
allows you to do an automatic screened or unscreened transfer of an  
incoming line call without pressing the TRANSFER/CONFERENCE  
button. The transfer occurs automatically whenever you answer a call  
and then dial the intercom number for the transfer location.  
To do a quick screened transfer,  
1. Answer call.  
2. Dial intercom number for transfer location.  
3. When party at transfer location answers, announce call.  
4.  
Hang up, press RELEASE, or press SPEAKER button.  
To do a quick unscreened transfer,  
1. Answer call.  
2. Dial intercom number for transfer location.  
3.  
Hang up, press RELEASE, or press SPEAKER button.  
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GCA70–349  
Conferencing Calls  
Conferencing Calls  
6
6.1  
Conferencing Telephones Together  
When you join your LCD speakerphone together with several other  
telephones on the same call, the result is called conferencing. When  
using the DXP system, you can make conference calls that involve up to  
five parties, including you as the originating party, in any combination of  
outside lines and intercom parties. For example, you can conference  
three outside lines and two intercom parties, or four outside lines and one  
intercom party, or five intercom parties—the combinations are up to you.  
When using the DXP Plus or FX Series system, you can include up to  
seven parties (in various combinations) in a conference call.  
If you are involved in a conference call with two outside lines, you can  
drop out of this established conference call and leave the outside lines in  
the conference with each other. This is known as an unsupervised  
conference call.  
To set up a conference call that includes any combination of outside  
lines and intercom parties,  
1. Make first call.  
2.  
Press CONFERENCE; call is placed on hold automatically.  
3. Select next line and make next call.  
4.  
5.  
Press CONFERENCE to establish conference.  
Press TRANSFER/CONFERENCE button to add more parties.  
To continue conversation on remaining line after other outside lines  
have dropped out of conference,  
1.  
Press HOLD.  
2. Press the line button of the remaining party.  
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Conferencing Calls  
GCA70–349  
To retrieve a line from hold and bring that party back into the  
conference,  
1.  
Press TRANSFER/CONFERENCE.  
2. Press line button.  
3.  
Press TRANSFER/CONFERENCE.  
NOTE: If all the conference circuits are busy, you will not be able to  
add a party to the conference.  
To drop out of a conference call you initiated involving outside lines  
(creating an unsupervised conference),  
1.  
Dial # (lines remain lighted and in use until one or both outside  
parties disconnect; when only one party drops out of an  
unsupervised conference, the other party remains on hold until he  
hangs up or the line is answered).  
To rejoin an unsupervised conference between two outside lines,  
1.  
Press TAP.  
NOTE: Conference volume levels depend upon the quality of the  
external lines.  
To drop a party out of a conference call,  
1.  
Press DROP PARTY.  
2. Select the party you wish to drop from the conference call by  
pressing the interactive button beside the appropriate line.  
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GCA70–349  
Using The Other Telephone Features  
Using The Other  
Telephone Features  
7
7.1  
Adjusting The Display Contrast  
You can adjust the contrast of the display to darken or lighten it for best  
viewing.  
To adjust the display contrast,  
1.  
2.  
3.  
Press OPTIONS.  
Press PROGRAMMING.  
Press the CONTRAST LEVEL button (to the right of the LCD,  
on the same row as the words “Contrast Level”) once for each  
change of darkness you desire. Each press of the button makes the  
display darker until you go past level eight and return to level  
one.  
4.  
Press EXIT to end.  
7.2  
Blocking Voice-Announce Calls  
You can prevent voice announcements from sounding over your  
telephone speaker if you wish. This feature also blocks subdued off-hook  
voice announcements.  
To block voice-announced calls,  
1.  
Press OPTIONS, then press PROGRAMMING.  
2.  
Set voice announce block to ON by pressing the VOICE  
ANNOUNCE BLOCK button (located right of the LCD).  
3.  
Press EXIT to end.  
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Using The Other Telephone Features  
GCA70–349  
To un-block voice-announced calls,  
1.  
Press OPTIONS, then press PROGRAMMING.  
2.  
Set voice announce block to OFF by pressing the VOICE  
ANNOUNCE BLOCK button (located right of the LCD).  
3.  
Press EXIT to end.  
7.3  
Displaying Status Of Busy  
Lines and Stations (Busy Button Inquiry)  
You can use this installer-provided feature to identify the station that is  
busy on a line or the line on which a station is busy. The system presents  
the station or line information on your display for 10 seconds after you  
request it. If your station does not have this feature, the system presents  
busy information on the display without identifying the line or the  
station.  
To identify the station that occupies a busy line,  
1. Press button for busy line.  
2. Read your display for intercom number of station that is busy on  
line.  
To identify the line that a busy station occupies,  
1. Press DSS button for busy station.  
2. Read your display for the busy station’s line number.  
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GCA70–349  
Using The Other Telephone Features  
7.4  
Displaying Button Functions  
(Button Query)  
You can cause the display to identify the function of each button on your  
telephone. This is useful when the installer has assigned your  
programmable buttons for special-purpose tasks and you need to remind  
yourself of the button’s feature.  
To button query your telephone,  
1.  
2.  
3.  
Press OPTIONS, then press PROGRAMMING.  
Press NEXT until the BUTTON QUERY option appears.  
Press BUTTON QUERY.  
4. Press the button in question.  
5. Read the displayed information (display will hold for few seconds  
before the telephone returns to idle).  
7.5  
Diverting Incoming  
Calls To Another Station  
Call diverting permits you to send an incoming call to another station  
that you have previously designated. You can divert an incoming call to  
the designated station whether you are busy or idle.  
To identify the station to receive diverted calls,  
1.  
Press INTERCOM.  
2.  
Dial S55.  
3. Dial extension number of station to receive diverted call.  
To divert calls to the designated station,  
1. Hear ringing and/or see flashing line status light.  
2.  
Press DIVERT (system immediately forwards ringing call to  
station you designated).  
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Using The Other Telephone Features  
GCA70–349  
7.6  
Entering Account Codes  
If the installer has arranged your system for account code entry*, your  
display may prompt you to enter an account code before dialing or after  
answering a call. Depending on how the installer programmed your  
system, these account codes may be “forced”(mandatory) for dialing  
outside numbers.  
*System must be activated through installer programming to accept account codes.  
NOTE: You can program a button on your telephone that will make  
the account code entry process quicker. Refer to the  
programming section of this user’s guide for details.  
To enter account code on an incoming call,  
1.  
Press ACCOUNT CODE.  
—OR—  
Press preprogrammed ACCOUNT CODE button.  
—OR—  
Press INTERCOM, then dial 04 (call is automatically placed  
on hold but will return from hold after you’ve dialed the account  
code).  
2. Dial account code.  
To enter account code on an outgoing call,  
1. Press line button (LCD will prompt for “Account Code” if  
programmed to do so).  
2.  
Press ACCOUNT CODE.  
3. Dial account code.  
4. Listen for dial tone and dial number you are calling.  
NOTE: If you hear an error tone after you have dialed your account  
code, check the number for validity.  
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GCA70–349  
Using The Other Telephone Features  
7.7  
Entering Authorization Codes  
Authorization codes give you a walking class of service option. Walking  
class of service provides you with the mobility to use your class of  
service (COS) features, prime line assignments, and exception numbers  
on any telephone in the system. This means that you will not be limited  
by features that are available to the particular telephone that you happen  
to be using. Authorization codes are associated with your personal  
intercom number and are assigned to you by your installer when he or  
she programs the system. When you enter your assigned authorization  
code at any system telephone, the code alerts the system to make your  
normal features available to you. This means that you can use the  
telephone for anything allowed by your personal intercom number;  
however, you cannot disturb the last number redial stored there by the  
normal user. Once you access your telephone features, they remain in  
effect until any idle time exceeds the authorization code time-out period.  
If your telephone includes an installer-programmed LOCK button, you  
can press it and then dial your authorization code to deny other users  
access to lines and features at your LCD speakerphone.  
To activate walking class of service,  
1. Select system telephone to use.  
2.  
3.  
Press INTERCOM.  
Dial #08.  
4. Dial your authorization code.  
To lock your telephone,  
1.  
Press LOCK.  
2. Dial your authorization code.  
NOTE: If you wait longer than two seconds to dial a digit after you  
press the LOCK button, that pause, and any others that you  
might include, becomes part of the lock code. However, before  
you can enter a pause, you must begin the code with a digit.  
The telephone display will show a (-) to represent a pause as  
part of the code as you enter it. You must allow for any pauses  
at any location that you inserted them in the number string  
when you unlock your telephone. This feature provides you  
with a method for creating a very effective lock and unlock  
password.  
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Using The Other Telephone Features  
GCA70–349  
To unlock your telephone,  
1.  
Press LOCK.  
2. Dial your authorization code (remember, include any pauses that  
you inserted when you locked your telephone).  
NOTE: When a telephone is locked, it is totally disabled. Not even 911  
calls will go through.  
7.8  
Forwarding Calls  
You can permanently forward the calls that normally ring at your  
telephone to another telephone. You can forward just your prime line and  
intercom calls, or you can forward all of your calls. To remind you that  
your calls are being forwarded, your telephone will sound a short ring  
burst each time the system forwards a call.  
You can also forward calls that ring at your telephone but receive no  
answer; this feature is valuable if you are frequently away from your  
desk for short periods of time and find it inconvenient to permanently  
forward your calls every time you leave. The system installer sets the  
number of rings that sound at your telephone before the system forwards  
the calls.  
To forward your calls,  
1.  
2.  
3.  
Press OPTIONS, then press PROGRAMMING.  
Press NEXT until the CALL FORWARD option appears.  
Press CALL FORWARD.  
4. Select the type of calls you would like to forward, and press the  
corresponding button on the left side of the LCD.  
6. Dial extension number or press DSS button of telephone to  
receive your forwarded calls.  
7.  
Press EXIT to end.  
To cancel call forwarding,  
1.  
To cancel call forwarding, select the CANCEL option offered in  
your LCD when call forwarding is enabled.  
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Using The Other Telephone Features  
7.9  
Listening To A Call Over The  
Telephone Speaker (Group Listening)  
You can turn on the speaker in your LCD speakerphone while you have  
the handset lifted if you wish. The distant party’s voice then sounds over  
the speaker as well as over the handset; however, only your handset  
microphone is active.  
This group listening feature also works if you are using your headset  
(only the headset microphone will be active).  
To activate group listening while on a call,  
1.  
Press the MORE button, then press the GROUP LISTEN button.  
NOTE: To activate the group listening feature, press SPEAKER for  
two seconds.  
To cancel group listening,  
1.  
Press the GROUP LISTEN button again.  
NOTE: You should cancel Group Listening before hanging up the  
handset to end the call.  
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7.10 Making A Call Non-Private  
(Privacy Release)  
It is often the case that telephones will share line appearance for one or  
more lines. When a person in the group uses a line for which others have  
the same line appearance, the system keeps the call private (others cannot  
join the conversation by pressing the line button of the line being used).  
That person can make the call non-private by pressing the  
preprogrammed PRIVACY RELEASE button, allowing other  
telephones (with line appearance for the line being used) to join the call.  
Privacy returns to the line when the call is completed.  
Refer to the chapter on programming for instructions on how to program  
the PRIVACY RELEASE button.  
To release privacy from your telephone while on a call,  
1.  
Press preprogrammed PRIVACY RELEASE button. (The light  
associated with the PRIVACY RELEASE button will remain on  
steady when your telephone is in a non-private mode.)  
If another party wishes to join the call, they must press the active  
line button on their telephone.  
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Using The Other Telephone Features  
7.11 Monitoring A Conversation  
Between Two Telephones  
(Service Observing)  
If your LCD speakerphone provides the installer–programmed service  
observing feature, you can use it to monitor a conversation or activity at  
another telephone in an undetected manner. You can use this feature  
while you are in the speakerphone mode or off-hook.  
To monitor another station at any time,  
1.  
Press INTERCOM.  
2.  
Dial # 0 3.  
3. Dial extension or press DSS of station you wish to observe.  
4.  
Press SPEAKER to end monitoring.  
If you have an installer-programmed SERVICE OBSERVE button  
on your telephone and wish to monitor a station,  
1.  
Press SERVICE OBSERVE button.  
2. Dial extension or press DSS of station you wish to observe.  
3.  
Press SPEAKER to end monitoring.  
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7.12 Muting Your Telephone  
By using the MUTE button, you can block transmission of your voice to  
the distant party. You can do this whether you are using the handset or  
the speaker. For example, if someone comes into your office to talk to  
you and you do not want this conversation to interrupt the distant party,  
press the MUTE button. The MUTE button light turns on when you  
press it and turns off when you press it again.  
To mute your telephone,  
1.  
Press MUTE (MUTE function and light turn on). You can still  
hear the distant party, but he or she cannot hear you.  
To speak to the distant party,  
1.  
Press MUTE again (MUTE function and light turn off).  
7.13 Sending A Paging Announcement  
Your system provides an all-call or a zone page feature that you access  
by dialing special codes. This arrangement sounds your voice  
announcement through the telephone speakers. All-call sounds the  
announcement through all telephones, while zone paging sounds the  
announcement only through those telephones located in a specific area.  
Check with your system administrator to determine the type of paging  
and access method you should use. If your day-to-day operation requires  
that you send many paging announcements, you can program a special  
all-call/zone paging button to give quick access to the feature. See the  
programming section of this user’s guide for details.  
Your installer can arrange your system with an external paging unit that  
you access by pressing a line button or by dialing a special code. This  
unit sounds the voice announcement over an external speaker unit. Check  
with your system administrator for specific information on how to  
operate with such an arrangement.  
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Using The Other Telephone Features  
To send a paging announcement,  
1. Lift handset.  
2.  
Press INTERCOM, then dial 70–77 for zones 1–8 (in the default  
mode, zone 1 (code 70) provides an all-call function),  
—OR—  
press a preprogrammed PAGE button.  
3. Make announcement.  
4. Remain on line if awaiting a reply (known as a meet-me page),  
—OR—  
hang up handset.  
At times other telephone users may page you with instructions to meet  
them on line. This is known as a meet-me page. You can go to the  
nearest telephone, dial a code, and be in contact with the paging party.  
To reply to a meet-me page,  
1. Lift handset of nearest telephone.  
2.  
3.  
Press INTERCOM.  
Dial 78.  
4. Meet paging party on line.  
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7.14 Setting A Do Not Disturb  
Condition At Your Station  
This feature keeps calls from ringing at your LCD speakerphone and  
makes your station appear to be busy to intercom calls. If your installer  
has programmed your station to have this feature, you can enable it as  
needed.  
Generally, callers cannot override this feature. They hear two quick tone  
bursts every two seconds when they call a telephone that is set to the do  
not disturb mode. However, the installer may program some telephones  
with the ability to override a do not disturb condition at another  
telephone.  
You can program a permanent do not disturb button to provide yourself  
with quick access to this feature if you wish. See the programming  
section of this user’s guide for details.  
To enable or disable the Do Not Disturb, proceed as follows:  
1.  
Press OPTIONS, then press PROGRAMMING.  
2.  
Press the DO NOT DISTURB (to the right of the LCD) to toggle  
the Do Not Disturb feature on or off.  
3.  
Press EXIT.  
To set a do not disturb condition at your telephone when a call rings  
at your station,  
1. Hear ringing and notice incoming call information in display.  
2.  
Select DO NOT DISTURB option. Ringing will stop, caller will  
hear the do not disturb tone, and your telephone will remain in  
DND until you disable the feature (described above).  
To override a do not disturb condition at another telephone, use the  
procedure detailed in section 3.10.  
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7.15 Setting The Volume Control  
The volume control on your telephone is a multipurpose control you can  
use to set the volume (loudness) of the ringer, the speaker, the handset,  
the headset, background music, and the group listening mode. You can  
either press and hold down the VOLUME UP or VOLUME DOWN  
button to automatically step through the volume levels for each mode, or  
you can press the switch once for each change in volume you desire.  
You may adjust the loudness of the distant party at any time during a call  
whether you are listening over the speaker, the headset, the handset or  
the group listen mode by pressing the VOLUME UP or VOLUME  
DOWN button. When the call ends, the system resets the loudness of all  
future calls to the programmed (default) setting.  
You can set a permanent loudness level for any volume control setting.  
When loudness is at desired level, press the SAVE button. The level will  
remain at this loudness (referred to as the default setting) until you  
change the setting.  
NOTE: The Impact SCS 8412S-** and SCS 8412F-** support the  
optional ICVOL-** handset. The ICVOL-** is an amplified  
handset with its own volume control, making it useful in noisy  
environments. For ordering information, contact your Comdial  
dealer.  
There are four ringer loudness levels (plus an off position). Set these  
levels as follows:  
1.  
While your telephone is on-hook and idle, press the VOLUME  
UP or VOLUME DOWN button once for each change in  
loudness you desire. The ringer sounds once for each change as  
an example of the current setting.  
2.  
Press the SAVE button.  
NOTE: If you set the ringer to the “off” position, your telephone will  
sound a short ring burst once for each call you receive at your  
station while the ringer is off.  
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There are eight speaker loudness levels. Set these levels for the  
current call as follows:  
1.  
While on a call and in speakerphone mode, press the VOLUME  
UP or VOLUME DOWN button once for each change in  
loudness you desire.  
2. To make the current speaker setting the default setting, press  
SAVE.  
There are at least eight handset loudness levels you can set for the  
current call as follows:  
1.  
While on a call and in handset mode, press the VOLUME UP or  
VOLUME DOWN button once for each change in loudness you  
desire.  
2. To make the current handset setting the default setting, press  
SAVE.  
There are eight headset loudness levels that you can set for the  
current call as follows:  
1.  
While on a call and using the headset press the VOLUME UP or  
VOLUME DOWN button once for each change in loudness you  
desire.  
2. To make the current headset setting the default setting, press  
SAVE.  
There are eight group listening loudness levels. Set the level for the  
current call as follows:  
1.  
While on a call and in the group listening mode, press VOLUME  
UP or VOLUME DOWN button once for each change in  
loudness you desire.  
2. To make the current group listening setting the default setting,  
press SAVE.  
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Using The Other Telephone Features  
There are eight background music loudness levels. To set the level,  
1.  
While background music is on at your station, press VOLUME  
UP or VOLUME DOWN button once for each change in  
loudness you desire. This level will remain set for background  
music until you change it again, even if you turn off the feature  
and then reactivate it.  
2. To make the current background music setting the default setting,  
press SAVE.  
7.16 Setting Your Personal Ringing Tones  
You can choose one of eight different ring tones for your telephone.  
Often, when several telephones are located close together, each user  
chooses a different personal ring tone.  
To select one of the ring tones, proceed as follows:  
1.  
2.  
3.  
Press OPTIONS, then press PROGRAMMING.  
Press NEXT until the RING TONE option appears.  
Press the RING TONE button (to the right of the LCD) to scroll  
through the ring tones.  
4.  
When you have found a ring tone you like, press EXIT to return  
to main display.  
5. The next time your telephone rings, you will hear the new ring  
tone.  
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7.17 Switching The Dialing Mode  
Between Pulse And Tone  
If the telephone service in your locality is pulse (rotary dialing), the  
installer arranges your telephone to dial in this manner. If you need to  
send tones during a dialing sequence (for example, to send  
bank-by-telephone tones), you can convert to tone dialing mode while  
dialing. The system will switch back to pulse dialing when you end your  
call.  
You can store a # as part of a speed dial number to cause an automatic  
switch from pulse to tone where needed in a number sequence.  
To convert to tone dialing at any time during dialing or while on an  
active call,  
1.  
Press #.  
7.18 Using Background Music  
If the telephone system supplies background music, you can turn it on at  
your LCD speakerphone while it is on-hook and idle. The system  
automatically turns background music off during calls and voice  
announcements.  
To turn the music on or off,  
1.  
2.  
3.  
Press OPTIONS then press PROGRAMMING.  
Press NEXT until the BACKGROUND MUSIC option appears.  
Press the BACKGROUND MUSIC button (to the right of the  
LCD) to select music source 1, music source 2, or OFF.  
4.  
Press EXIT.  
5. If you have turned music on, adjust music volume with the  
volume buttons.  
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7.19 Using Direct Inward  
System Access (DISA)  
This feature allows you to call into the digital communications system  
from an external telephone. You can call directly to intercom extensions  
and talk to the intercom parties or, if the system includes a voice mail  
option, leave messages for them if they are not available. When you call  
the DISA telephone number and dial your authorization code, the system  
treats your call as it would treat one coming from a system telephone and  
permits you to use many of the same features that you can use when you  
are calling from your assigned station. (Authorization codes are  
associated with personal or group intercom numbers and are assigned to  
you by your installer when he or she programs the system.) If you use  
your DISA access to make a call through the system and out on an  
outside line, the system applies all the toll restriction and automatic route  
selection to the call that the installer has programmed for the line that  
you are using. If you dial an incorrect authorization code, or the system  
is busy with other DISA calls, you will either hear an error tone, or the  
system will automatically route your call to one of the following areas  
(as determined by your system installer):  
a designated station where you can talk to the system attendant,  
a digital voice announce that will prompt you to take additional  
action,  
a proprietary voice mail station where you will be prompted to  
leave a message.  
The system allows you three tries at dialing your authorization code  
before it routes your call as detailed above.  
Some systems provide voice prompts to DISA callers and other systems  
do not. If you encounter voice prompts when you call on the DISA line,  
follow the prompt directions to complete your call.  
Further, some systems with voice prompt enhancement, provide a  
one-digit menu that prompts you to dial a single digit to reach available  
departments, use system features, or obtain operator assistance.  
NOTE: DISA is not recommended for use on loop start lines without  
disconnect supervision. While DISA will function, Comdial will  
not be liable for its performance under any condition where  
disconnect supervision is not provided.  
Comdial has taken reasonable steps in the design of all product features,  
including DISA, which protect against unauthorized or fraudulent access  
to, or use of, a system, or which protect against unauthorized, fraudulent  
or unaccounted-for access to, or use of, long distance lines. However, no  
system is entirely invulnerable or immune from unauthorized or  
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GCA70–349  
fraudulent access or use, or unaccounted-for access or use, and therefore  
Comdial disclaims any and all liability, and makes no warranty, express  
or implied, relating to unauthorized or fraudulent access or use, or  
unaccounted-for access or use.  
To make a DISA call to an intercom number,  
1. Dial number for DISA line (listen for voice prompt if available).  
2. Dial extension number.  
3. If station does not answer or is busy you will either hear busy  
tone or hear voice prompt if available. If you dial an invalid  
number, you will hear error tone.  
4. If voice prompt provides dialing codes, dial proper code for  
services such as: track, message waiting, or voice mail.  
To make a DISA call to use system features,  
1. Dial number for DISA line (listen for voice prompt if available),  
2. Dial authorization code (listen for voice prompt if available;  
otherwise, hear stutter-style dial tone—remember, the system  
gives you only three tries to dial your code correctly),  
3. Dial feature code and listen for acknowledgment tone.  
NOTE: If you are selecting a line group through DISA for outside  
calling, you can raise the audio level on this line when needed.  
Do this before you select the line by dialing SS7, and then  
dialing 1 for 0 dB, 2 for +3dB, or 3 for +6dB of gain. In some  
cases, added gain can introduce circuit instability that presents  
itself as a singing sound, which can interfere with dialing and  
voice communications. If you experience this condition , select  
a lower gain setting.  
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Using The Other Telephone Features  
System Features Available To DISA  
Callers  
Default Dialing Code  
Account code entry  
S04  
Automatic route selection access  
Call waiting on busy  
Do not disturb override  
Intercom dialing/call announcing  
Message wait off*  
9
S6  
S03  
nnnn  
#3  
Message waiting set*  
Personal speed dial*  
System speed dial  
S3  
S01  
S01S  
Tracker access**  
S8  
Tracker page orbit retrieval**  
Trunk group access  
Zone paging  
#8  
9, 80–89, 60–64  
70–77  
* You must have an assigned personal intercom number to use this  
feature.  
** Your system must provide the Tracker option to activate this feature.  
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7.20 Using The Tracker Paging System  
The Tracker Paging System option allows you to send call back and  
parked call messages to Tracker pagers assigned to station extension  
numbers.  
Along with the parked call message, the system parks the call in orbit for  
retrieval by the paged party. The type of message that the system delivers  
(either alphanumeric or numeric-only) is dependent upon the Tracker  
pager model in use at the station.  
When outside callers call into a system that has both a Tracker Paging  
option and a voice mail option installed, the system gives these callers  
the option of either leaving a message or tracking the person that they are  
calling.  
If you have a Tracker pager assigned to your personal intercom number,  
you can receive messages that someone else sends you. The system  
automatically installs the Tracker pager for your use; however, you can  
disable it when you do not wish to receive paged messages and when you  
leave at the end of your day. Of course, if you do disable your Tracker  
pager at the end of your day, be sure to enable it at the beginning of your  
next day.  
Your LCD speakerphone includes an interactive TRACK button;  
however, if your day-to-day operation includes extensive Tracker usage,  
such as in an attendant function, your installer may include a TRACK  
button at a programmable button location.  
To track a called party after receiving a ring—no answer,  
1. Make an intercom call to someone and receive no answer.  
2.  
Press TRACK.  
3. Hear confirmation beep (Tracker page accepted) or  
hear busy tone (Tracker page not accepted).  
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Using The Other Telephone Features  
To track a called party without first calling them,  
1.  
Press INTERCOM and dial S8.  
2. Dial extension number.  
—OR—  
Press the LIST NAMES button (to the left of the LCD). The  
display shows several letters beside each interactive button. Press  
the button next to the letter of the person’s name whom you wish  
to call. The display shows the first existing name match to the  
letters you selected or shows a No Name Match message if the  
system cannot find a match.  
NOTE: All the names starting with the letters you selected will  
appear, but they will not be in alphabetical order.  
3.  
Press NEXT to display the subsequent names in the index until  
you reach the name you need.  
4. Hear confirmation beep (Tracker page accepted) or hear busy tone  
(Tracker page not accepted).  
To use Tracker to transfer a call to a park orbit for retrieval and  
transmit the call’s park orbit code and caller ID information (if  
available),  
1.  
Answer call and press TRANSFER.  
2. Dial extension number.  
3.  
If the called station does not answer or is busy, press TRACK.  
4. Hear confirmation beep (Tracker page accepted) or hear busy tone  
(Tracker page not accepted).  
NOTE: Tracker parked calls will recall to your station after a  
preprogrammed time-out. You can either place the call into  
another Tracker page orbit or retrieve the call.  
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GCA70–349  
To retrieve a call that you parked using the Tracker option,  
1.  
Press HOLD button to scroll your held calls, (display shows Page  
and extension number of each parked call).  
2.  
Press TAP to retrieve the displayed parked call.  
If you receive a parked call message on your Tracker pager,  
1. Go to any system station.  
2.  
3.  
Press INTERCOM.  
Dial Tracker pager displayed orbit code (#800–#899).  
4. Retrieve call.  
To enable or disable a Tracker pager at your station,  
1.  
1.  
Press INTERCOM.  
Dial 06 to disable,  
—OR—  
dial 07 to enable.  
2.  
Press SPEAKER to end.  
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7.21 Using E and M Tie Lines  
E & M tie line operation is typically used in applications where one  
group of users often need to call parties located in one or more remote  
locations. In these applications, your system is directly tied to another  
similar system at the remote site(s).  
If your system has been configured for tie line operation, the procedures  
you use to place calls, transfer calls, and set up conference calls differ  
slightly from other types of connections. These procedures are described  
in this section.  
To make a call on an E & M tie line,  
1. Dial the E & M access code that was assigned by the installer,  
—OR—  
if your system has been configured by the installer to use  
Automatic Route Selection (ARS), dial the ARS access code (9).  
2. Wait until you hear a dial tone, then dial the intercom number for  
the party you wish to reach at the remote site. You will hear a fast  
busy signal if you dialed an invalid number.  
To transfer a call over an E & M tie line,  
1. Answer the incoming call.  
2.  
Press CONFERENCE.  
3. Dial the E & M access code assigned by the installer,  
—OR—  
if your system was configured by the installer to use Automatic  
Route Selection (ARS), dial the ARS access code (9).  
4. Wait until you hear a dial tone, then dial the intercom number for  
the distant party to whom you are transferring the call.  
5. If you are doing a screened transfer, stay on the line until the  
called party answers so that you can announce the call,  
—OR—  
hang up (unscreened transfer). If the called party does not answer,  
the call will return to you after the transfer recall timer expires.  
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GCA70–349  
NOTE: After transferring the call to the remote end of the E & M tie  
line, you will have created an unattended conference, and your  
telephone will appear as though it were on hold.  
6.  
7.  
Press TAP button to rejoin the transferred call.  
After rejoining the conference, press # to place the call on hold  
again (creating another unattended conference) or hang up to  
terminate the call.  
* You can eliminate this step if the installer has configured your  
system for quick transfer and you are accessing the E & M line  
with a group access code.  
If one of the parties does not hang up or you have not terminated the call,  
the call will return to you when the line-to-line connection timer expires.  
To set up a conference call on an E & M tie line,  
1. Make first call.  
2.  
Press CONFERENCE; call is placed on hold automatically.  
3. Select next line and make next call.  
4.  
5.  
Press CONFERENCE to establish conference.  
Press TRANSFER/CONFERENCE button to add more parties  
for up to a 7-party conference (including yourself).  
To continue conversation on remaining line after other outside lines  
have dropped out of conference,  
1. Press the line button of the remaining party.  
To retrieve a line from hold and bring that party back into the  
conference,  
1.  
Press TRANSFER/CONFERENCE.  
2. Press line button.  
3.  
Press TRANSFER/CONFERENCE.  
NOTE: If all the conference circuits are busy, you will not be able to  
add a party to the conference.  
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To drop out of a conference call between you and two outside lines  
(creating an unsupervised conference),  
1. Hand up (lines remain lighted and in use until one or both outside  
parties disconnect).  
To rejoin an unsupervised conference between two outside lines,  
1.  
Press TAP.  
NOTE: Conference volume levels depend on the quality of the external  
lines.  
7.22 Call Forward Outside System  
The Call Forward Outside System (CFOS) feature allows you to forward  
incoming or transferred line calls to telephone numbers outside the  
system. The CFOS feature forwards calls over any available outbound  
line or line groups and does not use any conference circuits. Since CFOS  
involves outbound calls, those calls are subject to all line access, toll  
restriction, and automatic route selection restrictions normally imposed  
on your calls. The CFOS feature is useful if you need to forward your  
after-hours calls to an alternate site such as your home or cellular  
telephone.  
To activate CFOS with your LCD speakerphone,  
1.  
Press OPTIONS, PROGRAMMING, NEXT, CALL  
FORWARDING.  
2.  
Press CFOS.  
3. Select the type of call(s) you want to forward by pressing the top,  
right-hand interactive button to scroll through the list of call  
types.  
4. Select forwarding destination (dial number, press speed dial  
button, or do nothing and let previously selected destination  
remain in effect).  
5.  
Press EXIT to end (display shows CFOS).  
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GCA70–349  
To deactivate CFOS,  
1.  
Press CFOS interactive button.  
—OR—  
Press CFOS preprogrammed button.  
—OR—  
Press INTERCOM and dial # 5.  
To join an active CFOS call from the CFOS-enabled station,  
1. Note flashing HOLD light indicating active CFOS call, and press  
TAP. Join CFOS-forwarded party and CFOS destination in a  
conference call.  
Comdial has taken reasonable steps in the design of all product features,  
including CFOS, which protect against unauthorized or fraudulent access  
to, or use of, a system, or which protect against unauthorized, fraudulent  
or unaccounted-for access to, or use of, long distance lines. However, no  
system is entirely invulnerable or immune from unauthorized or  
fraudulent access or use, or unaccounted-for access or use, and therefore  
Comdial disclaims any and all liability, and makes no warranty, express  
or implied, relating to unauthorized or fraudulent access or use, or  
unaccounted-for access or use.  
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Using The Other Telephone Features  
7.23 Mark Problem Line  
Your programmer can arrange the system so that you can mark a line that  
is not functioning properly. You do this by pressing a preprogrammed  
MARK button or by dialing a feature code of your choice. After you  
have marked a particular line a programmed number of times, the system  
takes the line out of service (unless programmed to prevent this from  
happening). When the system takes the line out of service, it logs the  
condition and triggers an alarm. The printed error log will then show  
which line is out of service and so will the displayed error log. An out of  
service line is only out of service for line group use; it is available for  
direct selection or prime line access. Further, an out of service line is  
available for all inbound calls unless it is a DID line. You cannot mark a  
line during a conference call or if you are calling in as a DISA caller.  
The system manager can use the line disable feature at the programmer’s  
station to restore service on the out of service line.  
To mark a line,  
1.  
Press the MARK button on your telephone,  
—OR—  
press INTERCOM and dial a code of your choice.  
(The system will not accept your choice if it conflicts with an  
existing feature code or intercom number.)  
NOTE: When you mark a line during an active call, the system records  
the mark for the active line. If you take marking action during  
an idle condition, the system records the mark for the last  
active line (this includes lines that are presently on hold).  
Large Screen Speakerphone Manual 7 – 27  
 
Using The Other Telephone Features  
GCA70–349  
7.24 Automatic Set Relocation  
If your installer has equipped your system with automatic set relocation,  
when you move your telephone to a new location, the system will give  
you a choice (through a display prompt) as to whether you want to keep  
your previous programming or use the programming in the new location.  
To maintain the extension number and programming features from  
the old location,  
1. Connect the telephone line cord to the new jack.  
2.  
Press YES to retain the extension number and programming from  
the previous location.  
To assume the extension number and programming features of the  
new location,  
1. Connect the telephone line cord to the new jack.  
2.  
Press NO.  
7 – 28 Large Screen Speakerphone Manual  
 
GCA70–349  
Using The Other Telephone Features  
7.25 Using The IMIST Module  
Impact SCS 8412F-**, and 8412S-** speakerphones equipped with the  
optional IMIST module can support an IST device (modem, FAX  
machine, industry-standard telephone, etc.) in addition to the LCD  
speakerphone. Depending on system programming, the IST device may  
be used to make outgoing calls and receive incoming calls.  
The functionality of the IMIST module depends on the type of system  
you are using.  
The IMIST module will function on a DXP system with the  
appropriate digital station board, but the IMIST module will not  
have its own extension number and will not function  
simultaneously with the speakerphone.  
On a DXP Plus system, the IMIST module will function  
simultaneously with the speakerphone and have its own  
extension number if your system has the appropriate digital  
station board and memory board. If your system does not have  
the optional enhanced memory board, the IMIST module will  
function like the one on the DXP system described above.  
On an FX Series system, the speakerphone and IMIST module  
can function simultaneously and the IMIST module has its own  
extension number.  
NOTE: The IMIST module does not provide voltage to light a message  
waiting light. Message waiting lights on devices plugged into  
the IMIST module will not function.  
If you have any other questions about IST devices, refer to GCA70–237,  
Industry-Standard Telephone Station User’s Guide.  
NOTE: The IMIST module has a separate power supply. The wall  
transformer is a UL and CSA approved Class 2 device  
operating from 120 Vac, 60 Hz, 16 watts and provides an  
output of 24 Vac at 450 mA. For replacement, order Comdial  
P/N DIU-PTR.  
IST Device  
Power  
scs05  
IMIST Module  
Large Screen Speakerphone Manual 7 – 29  
 
Using The Other Telephone Features  
GCA70–349  
7.26 Using The Caller ID Feature  
The Caller ID feature allows you to view incoming call numbers before  
you answer them. Incoming call numbers flash in the lower half of the  
LCD. If you answer the call, the number appears in the upper half of the  
LCD.  
The system also stores numbers that ring on your line but receive no  
answer. The system indicates that it has stored ring-no answer numbers  
by causing the CID light on your telephone to flash. Pressing the CID  
button allows you to view the stored numbers one at time. Pressing the  
SAVED NUMBER REDIAL button causes the system to dial the  
displayed number. If the call has been returned by someone else,  
pressing the key reveals who returned the call. Everyone sharing your  
line can scroll through the stored numbers and choose which calls to  
return.  
NOTE: If your system installer has not programmed a SAVED  
NUMBER REDIAL button, refer to section 9.4, Using The  
Feature Buttons, for instructions on programming this button.  
To scroll through ring-no answer numbers stored on your system,  
1. If your CID light is flashing, the system has unreturned ring-no  
answer numbers stored in memory.  
2. To view the list of unreturned ring-no answer number, press the  
preprogrammed CID button on your telephone. Your LCD will  
display the calling number, date, and time the call came in. The  
most recent call appears first in the list.  
3.  
Press the CID button each time you wish to display the next most  
recent ring-no answer call to your line.  
4.  
To dial one of the numbers in the redial queue, press the SAVED  
NUMBER REDIAL button.  
Depending on your system programming, when a call is returned it might  
remain in the ring-no answer queue or the system might delete it from  
the ring-no answer queue. Your system installer can tell you how the  
feature is programmed. If the system is programmed to leave a returned  
number in the redial queue, the display will show a next to numbers  
that have been returned.  
To determine who viewed the number and returned the call,  
1. Press .  
7 – 30 Large Screen Speakerphone Manual  
 
GCA70–349  
Using The Other Telephone Features  
7.27 Viewing The Call Log  
The Call Log feature allows you to view the last 10 outgoing calls made  
from your station. If you have caller ID, the LCD will also display  
incoming calls. Incoming calls are designated with an I next to the  
number and outgoing calls are designated with an O.  
To view the call log,  
1.  
Press the OPTIONS button.  
2.  
Press the CALL LOG button.  
The LCD displays the last 10 phone numbers you dialed (or the  
numbers that called you, if you have caller ID). Incoming calls  
are designated with an I to the left of the number and outgoing  
calls are designated with an O.  
3.  
To scroll through the lists of numbers, press the NEXT or PREV  
buttons.  
4. To display the time of a call, press the corresponding button to the  
right of the LCD.  
5.  
Press EXIT when you are done.  
Large Screen Speakerphone Manual 7 – 31  
 
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GCA70–349  
Sending And Receiving Non-Verbal Messages  
Sending And Receiving  
Non-Verbal Messages  
8
8.1  
Message Waiting Light And Messaging  
If the system installer designates your LCD speakerphone as a central  
message desk or programs it to have message-wait originate ability, you  
can turn on the message-waiting light of any other telephone. This light  
lets that telephone user know that you have a message for him or her. In  
addition to the message waiting light, leaving a message indication at a  
station that is a prime intercom, also causes the dial tone at that station to  
sound in a broken manner when the station user takes his or telephone  
off-hook.  
If a telephone that receives a message has a DSS button that is  
programmed to call the station that left the message, the light next to that  
DSS button on the message-receiving station will flash.  
To turn on the message-waiting light (and a broken dial tone) at  
another station that is idle or busy,  
1.  
2.  
Press INTERCOM.  
Dial S 3.  
3. Dial extension number of station to be alerted. The  
message-waiting light of called station will flash.  
You can also turn on the message-waiting light and broken dial tone  
at another station when that station is busy,  
1. Hear the busy tone and remain on the line.  
2.  
Press MESSAGE.  
3. Hang up.  
Large Screen Speakerphone Manual 8 – 1  
 
Sending And Receiving Non-Verbal Messages  
GCA70–349  
To turn off the message waiting light at a busy or idle station,  
1.  
Press INTERCOM.  
2.  
Dial # 3.  
3. Dial extension number of station that was alerted. The  
message-waiting light of called station will turn off.  
To turn off the message-waiting light during message-delivering  
conversation,  
1.  
Press INTERCOM once if off-hook, twice if on-hook.  
NOTE: Only the person who sent the message and the person receiving  
the message can turn the indicator off.  
To receive a message at an alerted station,  
1. Observe flashing message waiting light and the LCD message  
indicating who called for you.  
2.  
Press CALL to dial the messaging station automatically,  
—OR—  
press CLEAR to clear the message from your station.  
8 – 2 Large Screen Speakerphone Manual  
 
GCA70–349  
Sending And Receiving Non-Verbal Messages  
8.2  
Sending LCD Messages  
You can set system-supplied messages at your station to be received and  
displayed by a calling LCD speakerphone. These messages give the  
caller information on your telephone status. Get a list of the available  
messages from the attendant and write them on the blank chart on the  
next page.  
To turn on a message from your telephone,  
1.  
Press OPTIONS, then press PROGRAM.  
2.  
Press NEXT until LCD MESSAGING appears.  
2. Select the message you would like to appear in a calling party’s  
LCD by pressing the corresponding interactive button. If you  
need to scroll through the list of available messages, press the  
NEXT button.  
If you use the default messages Back at and Call, add to them as  
follows:  
For Back at message, dial the code for time numbers and colon  
from dialing codes table on the next page (for example, dial # 00  
01 29 04 05 for the time 01:45).  
For Call message, dial code for telephone number of where you’ll  
be (for example, dial # 09 07 08 15 02 02 00 00 for the number  
978–2200.  
3.  
Press DONE, then press EXIT to end message.  
4. Intercom light flashes.  
To turn off the message and your intercom light,  
1.  
Press the CLEAR button.  
Large Screen Speakerphone Manual 8 – 3  
 
Sending And Receiving Non-Verbal Messages  
GCA70–349  
Dialing Code Table  
Character  
Dialing Code  
Character  
Dialing Code  
1
2
3
4
5
6
7
01  
02  
03  
04  
05  
06  
07  
8
9
0
08  
09  
00  
12  
15  
29  
space  
:
8 – 4 Large Screen Speakerphone Manual  
 
GCA70–349  
Sending And Receiving Non-Verbal Messages  
8.3  
Sending Response Messages  
By programming one or more RESPONSE MESSAGE buttons on your  
LCD speakerphone, you can respond with a variety of messages to many  
calling situations. For example, if you call another station and receive a  
busy signal or no answer, you can send one of 30 system-supplied  
messages, or you can send the same message each time the situation  
arises. Further, you may at times receive intercom or SOHVA calls that  
you decide not to answer, and you can send a message to the display of  
the calling LCD speakerphone for the caller to read.  
If you program a scrolling RESPONSE MESSAGE button at your  
telephone, you may use it to scroll through and select any of the system’s  
messages to send, allowing you to send a different message every time.  
If you program a fixed RESPONSE MESSAGE button, you can send  
the same message every time in response to a situation, which saves you  
the trouble of scrolling to the message you want to send.  
This section tells you how to use the RESPONSE MESSAGE button(s)  
to send messages to other LCD speakerphones. Refer to section 10.1 for  
instructions on programming the RESPONSE MESSAGE button(s).  
To send an LCD message when you call and receive busy signal or no  
answer,  
1.  
While still on the call, press the appropriate fixed RESPONSE  
MESSAGE button to send a preselected message (Call [your  
name], for example) to the other telephone,  
—OR—  
while still on the call, press the scrolling RESPONSE  
MESSAGE button to scroll through the system-supplied  
messages.  
2.  
Press # when your display shows the message you wish to send  
(the message will then be displayed at the called telephone).  
NOTE: For the example in step 1, you would use default message 2.  
Your name would then be added from the station name  
programming done by the installer.  
Large Screen Speakerphone Manual 8 – 5  
 
Sending And Receiving Non-Verbal Messages  
GCA70–349  
To send an LCD message to a caller who has initiated a SOHVA or  
intercom call from another LCD telephone,  
1. Hear the SOHVA tone or voice announcement.  
2.  
Press the appropriate fixed RESPONSE MESSAGE button to  
send a preselected message (I Will Call Back, for example) to the  
calling telephone,  
—OR—  
while still on the call, press the scrolling RESPONSE  
MESSAGE button to scroll through the system-supplied  
messages.  
3.  
Press # when your display shows the message you wish to send  
(the message will then be displayed at the calling telephone and  
the SOHVA call will be terminated).  
8 – 6 Large Screen Speakerphone Manual  
 
GCA70–349  
Programming Your Telephone  
Programming  
Your Telephone  
9
9.1  
Programming For Speed Dialing  
Speed dialing is a feature that lets you:  
store and dial lengthy numbers using one or two buttons,  
store and dial intercom numbers of frequently called telephones,  
store frequently used feature codes.  
You can store numbers for speed dialing at the following locations:  
at any programmable button that is not now assigned as a line  
button or other feature by the system administrator or installer,  
at the keypad numbers 0–9 (primary level only),  
on a secondary level at any of the programmable button locations.  
Before you begin programming, write down the intercom or outside line  
you will use and the number digits that you are storing. Then, as you  
program the speed dial numbers, write the first and second level numbers  
on your telephone’s ID strips. You can also fill out the charts on the next  
page, if you wish, for a personal record of your stored numbers.  
NOTE: The Federal Communications Commission (FCC) requires  
that when programming emergency numbers and/or making  
test calls to emergency numbers:  
1. Remain on the line and briefly explain to the dispatcher the  
reason for the call.  
2. Perform such activities in the off-peak hours, such as early  
morning or late evening.  
Large Screen Speakerphone Manual 9 – 1  
 
Programming Your Telephone  
GCA70–349  
Speed Dial Numbers  
(Programmable Buttons)  
1
2
3
4
5
6
7
8
9
10  
11  
12  
Personal Speed Dial Numbers  
(Keypad Buttons)  
1
6
2
3
4
5
7
8
9
10  
9 – 2 Large Screen Speakerphone Manual  
 
GCA70–349  
Programming Your Telephone  
9.2  
Storing Speed Dial Numbers  
To store an outside number as a speed dial number, follow the display  
prompts and proceed as follows:  
NOTE: Programming overwrites existing speed dial numbers at button  
locations.  
1.  
2.  
3.  
4.  
Press OPTIONS, then press PROGRAMMING.  
Press NEXT until SPEEDDIAL option appears.  
Press SPEEDDIAL to choose speed dial programming.  
Press programmable button or dial pad button (0–9) to choose  
storage location (remember, to access second level storage at a  
programmable button, press SHIFT first).  
5.  
Press EDIT.  
6. Make your speed dial route selection choice from the list on the  
LCD by pressing the appropriate button.  
7.  
Dial number (up to 16 digits long—include S and # if needed).  
You may need a pause between numbers to compensate for  
differences in response time between your system and the host  
system (ask your attendant about this).  
To store a pause, press the PAUSE (p) button.  
To store a flash (switchook), press the FLASH (f) button.  
If you need to erase the typed digits appearing in your display to  
correct them, use the interactive buttons on either side of the top  
row of numbers and digits to place the cursor under the character  
you want to remove. Press the ERASE button at the bottom of the  
LCD to remove the letter.  
8.  
Press DONE to store the number.  
9. Press next location button and store next number, repeat previous  
steps until all numbers are stored,  
—OR—  
press EXIT.  
Large Screen Speakerphone Manual 9 – 3  
 
Programming Your Telephone  
GCA70–349  
9.3  
Storing DSS Numbers  
To store an intercom number as a DSS number,  
NOTE: Storing DSS numbers at button locations will overwrite any  
previously stored numbers.  
1.  
2.  
3.  
Press OPTIONS, then press PROGRAMMING.  
Press NEXT until the DSS option appears.  
Press DSS.  
4. Press programmable button to choose DSS location.  
5. Dial extension number.  
6. Press next location button and store next DSS number.  
7. Repeat the previous step until all DSS numbers are stored,  
—OR—  
press EXIT.  
Write Your DSS Numbers On This Chart  
9 – 4 Large Screen Speakerphone Manual  
 
GCA70–349  
Programming Your Telephone  
9.4  
Using The Feature Buttons  
You can create feature access buttons to make telephone operation  
easier. To do this, use the interactive buttons to select the feature you  
want to store, and then store it on a programmable button (see the  
instructions on the next page).  
Account Code Button (ACCT)—allows you to enter an account code  
for call record purposes.  
Call Forward Button (CFWD)—allows you to forward all of your calls  
to another telephone.  
Camp-On With Automatic Call Back (CAMP)—allows you to camp  
on to a station. The system calls you back as soon as the called station  
becomes idle or occupied.  
Camp-On (Call Waiting) (CAMP)—when calling a busy station, this  
feature allows you to send a call waiting tone to the station and to wait  
on-line for a reply.  
Clear Features (CLEAR)—clears a currently active or engaged feature.  
Do Not Disturb Button (DND)—prevents other telephones from ringing  
your telephone.  
Group Listen Button (GPLSN)—allows others to hear a conversation  
over the telephone speaker while you use the handset or headset; the  
distant party can hear only the conversation transmitted through the  
handset or headset microphone.  
Music Button (MUSIC)—allows you to enable or disable background  
music; also allows you to choose from two preprogrammed music  
sources.  
Page Button (PAGE)—provides one-button access to paging.  
Park Button (PARK)—parks calls in preselected park orbit.  
Pick-Up Button (PCKUP)—allows you to pick up a call ringing  
elsewhere in your system.  
Privacy Release Button (PRIV)—releases privacy for current call.  
Saved Number Redial Button (SAVE)—redials the last number saved  
at this button location (good for short-term storage).  
Voice-Announce Block Button (VAB)—blocks voice announcements.  
Large Screen Speakerphone Manual 9 – 5  
 
Programming Your Telephone  
GCA70–349  
To create a feature access button,  
1.  
2.  
3.  
4.  
Press OPTIONS, then press PROGRAMMING.  
Press NEXT until the FEATURE BUTTON option appears.  
Press FEATURE BUTTON.  
Select the Feature Level (1 or 2) by pressing the FEATURE  
LEVEL button to the right of the LCD.  
5.  
Select one of the four options (SELECT FEATURE  
LOCATION, SHOW EMPTY LOCATIONS, or SHOW ALL  
LOCATIONS) by pressing the corresponding button to the left of  
the LCD.  
6. Select the button you want to assign as a feature button.  
7. Select the feature you want to assign to by pressing the  
corresponding button to the left of the LCD. (Press NEXT to  
scroll through the list of available features.  
8. Repeat steps 1–6 to assign additional feature buttons.  
9. Press EXIT when you are done.  
To clear a feature button assignment,  
1.  
Repeat the above procedure, but press EXIT once you have  
selected the feature button.  
9 – 6 Large Screen Speakerphone Manual  
 
GCA70–349  
Programming Your Telephone  
9.5  
Storing A Response Message Button  
A fixed RESPONSE MESSAGE button allows you to send an LCD  
message to a caller who has initiated a SOHVA or intercom call from  
another LCD telephone, or to send an LCD message to another LCD  
telephone that you call and receive a busy signal or no answer.  
A fixed RESPONSE MESSAGE button will send the same preselected  
message every time you press it. For example, if you know that you want  
to send the message I Will Call Back every time you receive a SOHVA,  
program a fixed RESPONSE MESSAGE button with that message and  
label the button accordingly.  
To store a fixed RESPONSE MESSAGE button,  
1.  
2.  
3.  
Press OPTIONS, then press PROGRAMMING.  
Press NEXT until the FEATURE BUTTON option appears.  
Press the FEATURE BUTTON option.  
4. Select the programmable button you wish to use as a reponse  
message button.  
5.  
6.  
7.  
Press NEXT until the RESPONSE MESSAGE option appears.  
Select the RESPONSE MESSAGE option.  
Select from the list of displayed messages. Press the NEXT  
button to scroll through the list of messages.  
If you use the Back at or Call options, add to them as follows:  
For Back at message, dial the code for time numbers and colon  
from dialing codes table on page 8–4 (for example, dial # 00 01  
29 04 05 for the time 01:45).  
For the Call message, dial the code for telephone number where  
you can be reached (for example, dial # 09 07 08 15 02 02 00 00  
for the number 978–2200.  
8. To program another fixed response message button, repeat steps  
4–7.  
—OR—  
Press EXIT.  
NOTE: Your system installer can also program response messages.  
Large Screen Speakerphone Manual 9 – 7  
 
Programming Your Telephone  
GCA70–349  
9.6  
Storing Access Codes  
You can store feature access codes at programmable buttons to provide  
yourself with one-button access to features that you use quite often. To  
find your feature codes of interest, turn to the Quick Reference Guide  
that is located at the end of this publication.  
Remember, your LCD speakerphone provides interactive buttons that  
eliminate almost every need for feature code dialing. Further, the  
installer may store frequently-used features at your telephone buttons and  
label the buttons with the feature’s mnemonics. Finally, you can follow  
the instructions provided in section 9.4 to directly assign feature buttons  
without having to store their feature dialing codes.  
To store an access code,  
1.  
2.  
3.  
Press OPTIONS, then PROGRAMMING.  
Press NEXT until you see the FEATURE BUTTON option.  
Press FEATURE BUTTON.  
4. Select the programmable button at which you wish to store the  
feature (remember, if there is anything else programmed at this  
button, the new programming will overwrite it). For help in  
selecting a button, press SHOW EMPTY LOCATIONS to display  
unused feature buttons. To display all feature buttons (used and  
unused), press SHOW ALL LOCATIONS.  
5. The speakerphone will now display a list of features which you  
can scroll through by pressing NEXT.  
6. Select the feature you wish to assign to the programmable button.  
7. If you wish to program more feature buttons, repeat steps 4–6.  
Otherwise, press EXIT.  
9 – 8 Large Screen Speakerphone Manual  
 
GCA70–349  
Programming Your Telephone  
9.7  
Setting A Reminder Alert  
You can set up to two reminder alerts to sound at your LCD  
speakerphone so that you will remember important regular events (a  
daily 10:00 meeting or a daily conference call, for example) or  
occasional events (classroom training, appointments, etc.).  
When an alert sounds at the set time, you will hear four short tone bursts,  
which will continue until acted upon. If you are not at your station to  
hear the alert when it sounds, your telephone’s ring tone will change to  
the alert tone for every incoming call until you respond to the alert.  
To set a reminder alert at your telephone,  
1.  
2.  
3.  
Press OPTIONS, then press PROGRAMMING.  
Press NEXT until the REMINDER ALERT option appears.  
Press the REMINDER ALERT button.  
4. Select the reminder alert you want to set (Reminder Alert 1 or  
Reminder Alert 2) by pressing the corresponding button to the left  
of the LCD.  
5. Dial reminder time using the numbers on the dial pad (remember  
to add a zero [0] before single digit times: 01 for one o’clock, 02  
for 2 o’clock, etc.).  
7.  
Set AM or PM by pressing the button to the right of the displayed  
time.  
8. Turn the reminder alert on by pressing the button beside the  
reminder alert (to the right of the LCD).  
9.  
Press EXIT.  
To respond to an alert after it sounds,  
1.  
Press the CLEAR button (to the right of the Alert display) to turn  
off the alert,  
—OR—  
press the button to the left of the alert display to reset the alert for  
the same time the following day.  
Large Screen Speakerphone Manual 9 – 9  
 
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GCA70–349  
Using The Attendant Features  
Using The  
Attendant Features  
10  
10.1 Using The Special Attendant Buttons  
In addition to the many feature buttons the system can make available to  
any station, the DXP provides the attendant position with several  
special-purpose feature buttons to enhance call processing. These  
special-purpose buttons are described below:  
Alternate Button: When an attendant presses this button, all calls  
normally routed to his or her telephone are then routed to an alternate  
attendant’s telephone instead. In some cases, your alternate attendant  
will be able to route all calls to a third alternate attendant.  
Both Button: This button provides a means for an attendant to establish  
a conference between the attendant’s station, a current call, and the last  
call that was placed on hold.  
Overflow Button: When an attendant presses this button, calls that  
normally ring at the attendant’s telephone also ring at an overflow  
attendant’s station.  
Queue Button: When multiple calls are ringing or are on hold at an  
attendant’s station, the system places them in a queue. The attendant can  
use this button to determine how many calls are queued awaiting service.  
Serial Call Button: When a caller wishes to speak to more than one  
person, the attendant uses this button to place the caller in a serial mode  
of multiple transfers to each desired party. In the serial mode the system  
automatically transfers the caller to another party as soon as a present  
party hangs up. The system places the caller in the serial mode as soon as  
the attendant hangs up.  
Test/Busy Button: This button provides the attendant with a means to  
test the status of specific lines. Attendants can use this button to  
determine whether individual lines are idle, busy or on hold. When this  
button is used, the line is seized if it was idle.  
Large Screen Speakerphone Manual 10 – 1  
 
Using The Attendant Features  
GCA70–349  
To forward all calls to an alternate attendant,  
1.  
Press the installer-programmed ALTERNATE button. If an  
alternate attendant is programmed, the light next to the  
ALTERNATE button will illuminate and the LCD will indicate  
the location of the alternate attendant.  
To cancel the alternate mode,  
1.  
Press the ALTERNATE button again.  
To establish a conference between the attendant station, a held call,  
and an active call,  
1.  
Press the installer-programmed BOTH button.  
If you wish to cancel the conference condition and return one of the  
lines to hold,  
1.  
Press HOLD.  
2. Press the line button for the held call you wish to re-engage. The  
other line remains on hold at your speakerphone.  
To direct incoming calls to an overflow attendant during peak calling  
periods,  
1.  
Press the installer-programmed OVERFLOW button. If an  
overflow attendant is programmed, the light next to the  
OVERFLOW button will illuminate, and incoming calls will  
ring at both stations.  
To cancel,  
1.  
Press the OVERFLOW button again.  
10 – 2 Large Screen Speakerphone Manual  
 
GCA70–349  
Using The Attendant Features  
To determine how many calls are queued at the attendant position and  
awaiting service (on hold, parked, or ringing),  
1.  
Press the installer-programmed QUEUE button. The display will  
indicate how many calls are in the ring queue and the hold queue,  
respectively. The displayed information remains in the LCD  
window momentarily.  
NOTE: Hold recalls, transfer recalls and park recalls are counted in  
the ring queue and not the hold queue.  
To place an active call in a serial transfer,  
1.  
Press the installer-programmed SERIAL button.  
2. Dial intercom number or press associated DSS button.  
3. Repeat to add up to two more extensions to the serial.  
4.  
Press SPEAKER to end. Serial transfer begins.  
To determine the status of individual lines (idle, busy or on hold),  
1.  
Press the installer-programmed TEST/BUSY button (the LCD  
will display the prompt Enter Line:).  
2. Dial the line number to be tested (001–128). If the line is idle, you  
will hear a dial tone; if the line is busy, the LCD will display Busy  
with xxx; if the line is on hold, the LCD will display On Hold at  
xxx (xxx = line number).  
Large Screen Speakerphone Manual 10 – 3  
 
Using The Attendant Features  
GCA70–349  
10.2 Viewing The System Status Log  
The system status log gives you information about the status of your  
system. Status log entries include: system reset, parity (port number),  
(port number) removed, manual reset, and software reset. Your installer  
must program a SYSTEM STATUS button on your telephone to provide  
you with access to the log display. The light located next to the button  
serves as the SYSTEM STATUS light. If the light turns on, it alerts you  
to enter the log viewing mode by pressing the SYSTEM STATUS  
button.  
If your system includes T1 telephone line service, your telephone may  
display a T1 status log as well as the system status log. The T1 status log  
entries include those transmission errors that exceed their  
installer-programmed thresholds.  
The installer may arrange for the system to sound an external audible  
alarm (or turn on an external visual alarm) if certain alarm conditions  
occur with the T1 service— it is the installer’s choice whether the  
external alarm is audible or visual. If a T1 alarm occurs, you must take  
action to turn off the alarm device.  
View the status logs by scrolling through them using the interactive  
buttons on your telephone. Although you can view a status log and turn  
off the T1 alarm, your installer must turn off your SYSTEM STATUS  
light. After viewing a log (and also turning off the external T1 alarm if  
necessary), inform the system administrator or installer that a system  
status or T1 alarm condition has occurred, and describe to him or her the  
displayed log details.  
10 – 4 Large Screen Speakerphone Manual  
 
GCA70–349  
Using The Attendant Features  
To view the log,  
1.  
Press the SYSTEM STATUS button (the button flashes red when  
the log contains entries).  
2.  
Press the SYSTEM interactive button to display the most recent  
system status log entry,  
—OR—  
press T1 interactive button to display the most recent T1 log  
entry.  
3.  
Press the INFO interactive button to display the time and date of  
the current entry.  
4.  
5.  
Press the REV interactive button to display the previous entry.  
Press the FWD interactive button to display the next (more  
recent) entry.  
To display the number of entries in the log,  
1.  
Press the # button at any time.  
To exit the log viewing mode,  
1.  
Either press the SPEAKER button, press the hookswitch, or wait  
for the 15-second time-out.  
To turn off the external T1 alarm,  
1.  
2.  
3.  
Press INTERCOM.  
Dial # 0 9.  
Press SPEAKER to end.  
Large Screen Speakerphone Manual 10 – 5  
 
Using The Attendant Features  
GCA70–349  
10.3 Operating Your Telephone  
With A DSS/BLF Console  
The IB48X, and IB24X DSS/BLF consoles have additional buttons and  
status lights that extend the memory button capability of an adjacent  
companion telephone. The buttons can be programmed for automatic  
dialing (speed dial) or direct station selection (DSS) with busy lamp field  
(BLF) using the instructions provided previously in this guide.  
When the installer assigns a DSS/BLF console to a station port, the  
system recognizes it as such and automatically clears (blanks) the  
console buttons so that you can store numbers at the buttons as you need  
them.  
Level access buttons  
Level access buttons  
IB48X DSS/BLF Console  
IB24X DSS/BLF Console  
10 – 6 Large Screen Speakerphone Manual  
 
GCA70–349  
Using The Attendant Features  
10.3.1  
Accessing The Button Levels  
The IB24X and IB48X DSS/BLF consoles have four levels of buttons,  
quadrupling the consoles’ button capacity. The four buttons at the bottom  
of each console allow you to select which button level is currently active.  
To change button levels, press one of the buttons at the bottom of the  
console. The leftmost button activates level 1, the next button activates  
level 2, etc. A light beside the appropriate button lights to indicate which  
level is currently active.  
Large Screen Speakerphone Manual 10 – 7  
 
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GCA70–349  
Troubleshooting Your Telephone  
Troubleshooting  
Your Telephone  
11  
Symptom  
Possible Cause  
INTERCOM light flashing.  
Your messaging is set. Press  
INTERCOM, then dial # 02 and  
hang up.  
MUTE light on.  
MUTE is activated. To cancel, press  
MUTE.  
SPEAKER light on steady.  
Background music feature activated  
even though the system does not  
provide background music. To  
cancel, press INTERCOM then dial  
# 1.  
Error Tone  
(three steady tones)  
May occur when incorrect buttons  
are pressed during speed dial  
programming. For example, if a  
button has a line assigned to it,or  
was not enabled for speed dial  
programming by the installer.  
You cannot receive a voice announce Voice announce block has been  
call.  
activated. To cancel, press  
INTERCOM then dial # 2.  
Large Screen Speakerphone Manual 11 – 1  
 
This page remains blank intentionally.  
 
GCA70–349  
Index  
Index  
A
Access Codes, Storing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–8  
Account Codes, Entering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4  
Adjusting The Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1  
Adjusting The Telephone Pedestal . . . . . . . . . . . . . . . . . . . . . . . . . 1–17  
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
Answering Calls At Monitored Stations . . . . . . . . . . . . . . . . . . . . . . 2–3  
Answering Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2  
Answering Night-Transferred Calls . . . . . . . . . . . . . . . . . . . . . . . . . 2–4  
Answering Outside Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
Attendant Buttons, Using The Special . . . . . . . . . . . . . . . . . . . . . . 10–1  
Attendant Features, Using The . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1  
Authorization Codes, Entering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5  
Automatic Redial Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 — 3–6  
Automatic Set Relocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–28  
B
Blocking Voice-Announce Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1  
Busy Button Inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2  
Busy Line And Station Status, Displaying . . . . . . . . . . . . . . . . . . . . 7–2  
Button Functions, Displaying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3  
Button Levels, Accessing On DSS/BLF Consoles . . . . . . . . . . . . . 10–7  
Button Query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3  
C
Call, Listening Over The Telephone Speaker (Group Listening) . . . 7–7  
Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–31  
Call, Making A Non-Private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8  
Call, Overriding At Another Station . . . . . . . . . . . . . . . . . . . . . . . . 3–13  
Call Pick-Up, Making A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5  
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12  
Caller ID Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–30  
Calls, Answering At Monitored Stations . . . . . . . . . . . . . . . . . . . . . 2–3  
Index – 1  
 
Index  
GCA70–349  
Calls, Answering Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2  
Calls, Answering Night Transferred . . . . . . . . . . . . . . . . . . . . . . . . . 2–4  
Calls, Answering Outside . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
Calls, Blocking Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1  
Calls, Diverting To Another Station . . . . . . . . . . . . . . . . . . . . . . . . . 7–3  
Calls, Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6  
Calls, Holding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1  
Calls, Making . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1  
Calls, Making Intercom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10  
Camping On At A Busy Station And  
Waiting For An Automatic Callback . . . . . . . . . . . . . . . . . . . 3–11  
Camping On At A Busy Station And  
Waiting For An Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12  
Camping On At An Idle Station And  
Waiting For An Automatic Callback . . . . . . . . . . . . . . . . . . . 3–12  
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1  
Conferencing Telephones Together . . . . . . . . . . . . . . . . . . . . . . . . . 6–1  
Contrast, Adjusting The Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1  
D
Dial By Name Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3  
Dialing Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2  
Dialing Manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1  
Direct Inward System Access, Using . . . . . . . . . . . . . . . . . . . . . . . 7–17  
Display Abbreviations, Understanding The . . . . . . . . . . . 1–10 — 1–12  
Display Contrast, Adjusting The. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1  
Displaying Status Of Busy Lines And Stations. . . . . . . . . . . . . . . . . 7–2  
Displaying Button Functions (Button Query) . . . . . . . . . . . . . . . . . . 7–3  
Diverting Incoming Calls To Another Station . . . . . . . . . . . . . . . . . 7–3  
Do Not Disturb Condition, Overriding A . . . . . . . . . . . . . . . . . . . . 3–13  
Do Not Disturb Condition, Setting At Your Station . . . . . . . . . . . . 7–12  
DSS Numbers, Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4  
DSS/BLF Console, Using . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–6  
2 – Index  
 
GCA70–349  
Index  
E
E and M Tie Lines, Using . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–23  
Entering Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4  
Entering Authorization Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5  
F
Feature Buttons, Storing The. . . . . . . . . . . . . . . . . . . . . . . . . 9–5 — 9–6  
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6  
Full-Duplex Speakerphone, Using A . . . . . . . . . . . . . . . . . . 1–3 — 1–4  
G
Group Listening. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7  
H
Half-Duplex Speakerphone Guidelines. . . . . . . . . . . . . . . . . . . . . . . 1–5  
Handing Hold Recalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4  
Handling Park Recalls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6  
Headset, Installing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8  
Headset, Using Your . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8  
Hold Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13  
Hold, Placing Calls On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1  
Hold Recalls, Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4  
Holding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1  
Hot Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4  
I
IMIST Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29  
Interactive Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13  
Intercom Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13  
Intercom Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2  
Intercom Calls, Making. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10  
Introducing The LCD Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . 1–1  
K
Knowing Your Speakerphone’s Functions . . . . . . . . . . . . . . . . . . . 1–13  
Index – 3  
 
Index  
GCA70–349  
L
Large Screen Display, Understanding The . . . . . . . . . . . . . . . . . . . . 1–9  
Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4  
LCD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–13  
LCD Messages, Sending . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3  
Lighting The Message Waiting Light . . . . . . . . . . . . . . . . . . . . . . . . 8–1  
Lights, Understanding What They Mean . . . . . . . . . . . . . 1–15 — 1–16  
Line Groups, Using . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8  
Listening To A Call Over The Telephone Speaker. . . . . . . . . . . . . . 7–7  
M
Making a Subdued Off-Hook Voice Announcement . . . . . . . . . . . 3–14  
Making A Call Non-Private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8  
Making A Call Pick-Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5  
Making A Hot Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4  
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1  
Making Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10  
Message-Waiting Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14  
Message-Waiting Light, Lighting The . . . . . . . . . . . . . . . . . . . . . . . 8–1  
Messages, Sending And Receiving Non-Verbal Messages. . . . . . . . 8–1  
Messages, Sending LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3  
Messages, Sending Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5  
Microphone Opening. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14  
Monitoring A Conversation Between Two Telephones . . . . . . . . . . 7–9  
Music, Using Background. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–16  
Mute Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14  
Muting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–10  
N
Night Transferred Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . 2–4  
O
Outside Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
Overriding A Call Or A Do Not Disturb Condition  
At Another Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13  
4 – Index  
 
GCA70–349  
Index  
P
Paging, Sending An Announcement . . . . . . . . . . . . . . . . . . . . . . . . 7–10  
Park Recalls, Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6  
Parking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5  
Pedestal, Adjusting The Telephone. . . . . . . . . . . . . . . . . . . . . . . . . 1–17  
Personal Ring Tones, Setting Your . . . . . . . . . . . . . . . . . . . . . . . . . 7–15  
Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1  
Privacy, Making A Call Non-Private . . . . . . . . . . . . . . . . . . . . . . . . 7–8  
Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8  
Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14  
Programming For Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1  
Programming Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1  
Pulse And Tone, Switching The Dialing Mode . . . . . . . . . . . . . . . 7–16  
Q
Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9  
Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . Quick Reference–1  
Quick Transfer, Using . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5  
R
Redial Feature, Automatic. . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 — 3–6  
Redial Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5 — 3–6  
Redialing A Previously Dialed Number . . . . . . . . . . . . . . . . . . . . . . 3–4  
Redialing A Saved Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7  
Redialing Last Dialed Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4  
Relocation, Automatic Set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–28  
Reminder Alert, Setting A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–9  
Responding To A Subdued Off-Hook Voice Announcement. . . . . . 2–6  
Response Message Button, Storing A . . . . . . . . . . . . . . . . . . . . . . . . 9–7  
Response Messages, Sending . . . . . . . . . . . . . . . . . . . . . . . . 8–5 — 8–6  
S
Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7  
Sending A Paging Announcement . . . . . . . . . . . . . . . . . . . . . . . . . 7–10  
Sending And Receiving Non-Verbal Messages . . . . . . . . . . . . . . . . 8–1  
Index – 5  
 
Index  
GCA70–349  
Sending LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3  
Sending Response Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5  
Service Observing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9  
Set Relocation, Automatic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–28  
Setting A Do Not Disturb Condition At Your Station . . . . . . . . . . 7–12  
Setting A Reminder Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–9  
Setting The Volume Control . . . . . . . . . . . . . . . . . . . . . . . 7–13 — 7–15  
Setting Your Personal Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . 7–15  
Shift Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14  
Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14  
Speakerphone, Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1  
Speakerphone User Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3  
Speakerphone, Using Your Full-Duplex. . . . . . . . . . . . . . . . 1–3 — 1–4  
Speakerphone, Using A Half-Duplex . . . . . . . . . . . . . . . . . . . . . . . . 1–5  
Speed Dial Numbers, Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3  
Speed Dialing, Programming For . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1  
Speakerphone’s Functions, Knowing Your. . . . . . . . . . . . 1–13 — 1–15  
Status Log, Viewing The System . . . . . . . . . . . . . . . . . . . . . . . . . . 10–4  
Storing Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–6  
Storing DSS Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4  
Storing Speed Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3  
Storing The Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . 9–5 — 9–6  
Storing A Response Message Button . . . . . . . . . . . . . . . . . . . . . . . . 9–7  
Switching The Dialing Mode Between Pulse And Tone . . . . . . . . 7–16  
Subdued Off-Hook Voice Announcement, Making A . . . . . . . . . . 3–14  
Subdued Off-Hook Voice Announcement, Responding To . . . . . . . 2–6  
Switching The Dialing Mode Between Pulse And Tone . . . . . . . . 7–16  
System Status Log, Viewing The . . . . . . . . . . . . . . . . . . . . . . . . . . 10–4  
T
TAP Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–14  
Telephone Pedestal, Adjusting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–17  
Tracker Paging System, Using The. . . . . . . . . . . . . . . . . . 7–20 — 7–22  
Transfer/Conference Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–15  
Transfer, Making A Hot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4  
6 – Index  
 
GCA70–349  
Index  
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1  
Transferring Calls—Screened . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1  
Transferring Calls—Unscreened. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3  
Transferring Calls Using Quick Transfer . . . . . . . . . . . . . . . . . . . . . 5–5  
Troubleshooting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1  
U
Understanding The Display Abbreviations . . . . . . . . . . . . 1–10 — 1–12  
Understanding What The Lights Mean . . . . . . . . . . . . . . . 1–15 — 1–16  
Using A Full-Duplex Speakerphone . . . . . . . . . . . . . . . . . . . 1–3 — 1–4  
Using Background Music . . . . . . . . . . . . . . . . . . . . . . . . . 7–17 — 7–19  
Using Direct Inward System Access. . . . . . . . . . . . . . . . . . . . . . . . 7–19  
Using E and M Tie Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–23  
Using Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8  
Using Quick Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5  
Using The Attendant Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1  
Using The Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–5  
Using The IMIST Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29  
Using The Other Telephone Features . . . . . . . . . . . . . . . . . . . . . . . . 7–1  
Using The Tracker Paging System. . . . . . . . . . . . . . . . . . . 7–20 —7–22  
Using This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1  
Using Your Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3  
V
Viewing The System Status Log. . . . . . . . . . . . . . . . . . . . . . . . . . . 10–4  
Voice Announce Calls, Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1  
Volume Control, Setting The . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–13  
W
Waiting For A Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9  
Index – 7  
 
This page remains blank intentionally.  
 
GCA70–349  
Quick Reference  
Appendix A  
Quick Reference Guide  
A
This chart provides you with a Quick Reference Guide of the feature  
dialing codes. If you wish, you can detach these pages and keep them  
near your telephone to serve as a stand alone reference. Chapter 8,  
Programming Your Telephone, describes a method to program these  
codes on your telephone at unused programmable buttons. Also, the  
installer may store features at your telephone buttons and label the  
buttons with the feature’s mnemonics.  
Feature  
Account Code  
All Call  
Enable Code  
Disable Code  
Button  
Mnemonic  
INTERCOM  
S 04 + account code  
ACCT  
INTERCOM 70  
PAGE 1  
Attendant Calling INTERCOM 0  
Authorization Code INTERCOM # 08 +  
authorization code  
AUTH  
Automatic Callback INTERCOM S 6  
INTERCOM # 6 CAMP  
ARD  
and Call Waiting  
Automatic  
Redialing  
Background Music INTERCOM S 11 or INTERCOM # 1 MUSIC 1  
12  
MUSIC 2  
Call Divert Station INTERCOM S 55 +  
extension number  
Call Forward,  
Personal  
INTERCOM S 51 + INTERCOM # 5 FWD–P  
extension number  
Call Forward, All  
Calls  
INTERCOM S 52 + INTERCOM # 5 FWD–A  
extension number  
Quick Reference – 1  
 
Quick Reference  
GCA70–349  
Feature  
Enable Code  
Disable Code  
Button  
Mnemonic  
Call Forward,  
INTERCOM S 54 INTERCOM # 5  
FWDRA  
Ring-No Answer, + extension  
All Calls  
number  
Call Forward,  
INTERCOM S 53 INTERCOM # 5  
FWDRP  
Ring-No Answer, + extension  
Personal Calls  
number  
Call Park, Orbit  
910–999  
INTERCOM S  
(910-999)  
PARK  
1–90  
Call Park,  
Pickup  
INTERCOM #  
(910-999)  
PARK  
1-90  
Call Pickup,  
Directed  
INTERCOM S 4 +  
extension number  
DPKUP  
Call Pickup,  
Group  
INTERCOM # 4  
GPKUP  
Call Forward  
INTERCOM S 56 INTERCOM # 5  
INTERCOM # 09  
Outside System  
Clear Major  
Alarm Ring  
DISA Access  
Installer Assigned  
INTERCOM # 01  
Do Not Disturb  
DND  
Do Not Disturb  
Override  
extension number  
+ S 03  
EXOVR  
DSS  
Programming  
INTERCOM SS 3  
Executive  
Override  
extension number  
+ S03  
EXOVR  
Hold, Manual  
Hold, Exclusive  
Hold, Directed  
HOLD  
HOLD  
HOLD  
HOLD + HOLD  
INTERCOM S 90  
INTERCOM # 90  
Hold, Directed  
Pickup  
LCD Messaging  
INTERCOM S 02 INTERCOM #  
LCDMS  
+ message  
02  
2 – Quick Reference  
 
GCA70–349  
Quick Reference  
Feature  
Enable Code  
Disable Code  
Button  
Mnemonic  
Line Group 1  
INTERCOM 9  
LNG01  
Line Groups  
2-11  
INTERCOM 80-89  
LNG02-11  
Line Groups  
12-16  
INTERCOM 60-64  
INTERCOM 65-68  
LNG 12-16  
TAFS 1-4  
Line Pick Up  
From Any  
Station, Zones  
1-4  
Line Pick Up  
From Any  
Station, All  
Zones  
INTERCOM 69  
INTERCOM 78  
TAFSS  
Meet-Me  
Answer Page  
MMEPG  
Message Waiting INTERCOM S 3 + INTERCOM S 3 +  
extension number  
extension number  
Message Wait  
Retrieval  
#00  
Operator Access INTERCOM 0  
Paging, All Call INTERCOM 70  
PAGE 1  
Paging, Zones  
2-8  
INTERCOM 71-77  
PAGE 2-8  
Paging,  
INTERCOM 78  
MMEPG  
PARK 1-9  
PARK 1-9  
Meet-Me  
Park Orbit  
Retrieve  
INTERCOM #91-99  
Park Orbit Send INTERCOM  
91-99  
Quick Reference – 3  
 
Quick Reference  
Feature  
GCA70–349  
Enable Code  
Disable Code  
Button  
Mnemonic  
Personal  
Ringing Tones  
INTERCOM  
SS 4 + tone  
code (1-8)  
Redial Last  
Dialed Number  
#
Remote Station  
Disable  
INTERCOM S INTERCOM S  
05 + extension  
number  
05 + extension  
number  
Response  
Message  
INTERCOM  
SS 6 + button  
+ 01-30  
RSPnn (nn =  
1-30, S)  
Service  
Observing  
INTERCOM #  
03 + extension  
number  
S-OBS  
Speed Dial,  
Station  
1-0  
Speed Dial,  
System  
S 100 S 599  
Speed Dial,  
Programming  
INTERCOM  
SS 1  
Station Lock  
INTERCOM  
#04 + code  
LOCK  
Volume Save  
INTERCOM  
VOLSV  
VABLK  
SS 7  
Voice-Announc INTERCOM S INTERCOM #  
e Block  
2
2
4 – Quick Reference  
 
GCA70–349  
Quick Reference  
NOTE: The dialing codes provided in this quick reference guide are  
default values. Your system installer has the ability to  
renumber these codes.  
The following table details several unique dialing codes that are only  
applicable to single line proprietary and industry-standard telephones.  
Feature  
Pick Up Last Line  
Broker’s Call  
Enable Code  
S 08  
S 07  
Speed Dial Access Code S 01  
Saved Number Redial  
Dial Saved Number  
TAP Dialing Code  
S 06  
S 09  
# #  
Quick Reference – 5  
 
NOTES  
 
This manual has been developed by Comdial Corporation (the  
“Company”) and is intended for the use of its customers and service  
personnel. The information in this manual is subject to change  
without notice. While every effort has been made to eliminate  
errors, the Company disclaims liability for any difficulties arising  
from the interpretation of the information contained herein.  
The information contained herein does not purport to cover all  
details or variations in equipment or to provide for every possible  
contingency to be met in connection with installation, operation, or  
maintenance. Should further information be desired, or should  
particular problems arise which are not covered sufficiently for the  
 
R
Charlottesville, Virginia 22901-2829  
World Wide Web: http://www.comdial.com/  
Printed in U.S.A.  
GCA70–349.02  
2/98  
 

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